Week 5A : SPA Communication

Hospitality English Program

Introduction

This lesson is about writing Present, Future and Past Questions and Answers using Singular & Plural subjects

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Use Plural Subject with Present, Future & Past Simple or Continuous Verb
  • Use Singular Subject with Present, Future & Past Simple Verb in Question and Answer
  • Use Singular & Plural Subject with Non-verb in Question and Answer

Reference : Chapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6, Chapter 7

Exercise 5a : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What type of services do you offer ? We ____________ massage service.
  2. Did you make a booking Madam ? Yes, I _____________ it yesterday.
  3. Have you finished with my nails ? Yes, I ______________ it already.
  4. When do I need to come again? You _____________ to come here tomorrow.
  5. Were you satisfied with our previous service ? Yes, I ______________  with it.
  6. Did you get pedicure service yesterday? No, I __________ it.
  7. Have you finished massaging my back ? No, I _________ it yet.
  8. Did you finish massaging Mdm Vicky? No, I ______________ it properly.
  9. How long do you take to complete a massage? Usually, we ____________ 30 minutes
  10. Could you please lye down here Madam? No, I ______________ down, my back hurts.

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 past sentences about :

SPA activities

  1. (simple verb) Q : ________________________________________
  2. (simple verb) A : ________________________________________
  3. (simple verb) Q :________________________________________
  4. (simple verb) A : ________________________________________
  5. (cont verb) Q : __________________________________________
  6. (cont verb) A : __________________________________________
  7. (adjective) Q : __________________________________________
  8. (adjective) A : __________________________________________
  9. (prep / noun) Q : ________________________________________
  10. (prep / noun) A :_________________________________________

Sample Answers

Exercise 5a : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What type of services do you offer ? We offer massage service.
  2. Did you make a booking Madam ? Yes, I made it yesterday.
  3. Have you finished with my nails ? Yes, I have finished it already.
  4. When do I need to come again? You need to come here again tomorrow.
  5. Were you satisfied with our previous service ? Yes, I was very satisfied with it.
  6. Did you get pedicure service yesterday? No, I did’n get it.
  7. Have you finished massaging my back ? No, I haven’t finished it yet.
  8. Did you finish massaging Mdm Vicky? No, I didn’t finish it properly.
  9. How long do you take to complete a massage? Usually, we take 30 minutes
  10. Could you please lye down here Madam? No, I can’t lye down, my back hurts.

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 past sentences about :

SPA activities

  1. (simple verb) Q : What time did the client come here
  2. (simple verb) A : She came about 11 am
  3. (simple verb) Q : What service did she ask for?
  4. (simple verb) A : She only asked for massage
  5. (cont verb) Q : Was she screaming during the massage?
  6. (cont verb) A : No, she was not screaming
  7. (adjective) Q : Was she happy with our service?
  8. (adjective) A : I think she was very happy
  9. (prep / noun) Q : Was she here yesterday
  10. (prep / noun) A : Yes, She was here yesterday

Conclusion

1. In Future Simple Present Tense

  • A Singular subject combines directly with a Future Verb, eg : He can go
  • In a Question, Use ‘future verb’ before a subject, followed by a simple verb, eg : Can he go?

2. In Future Continuous Tense

  • Singular or Plural Subject is used with ‘future verb’ followed by ‘be’ and a continuous verb, eg : He will be going
  • The position of ‘future verb’ is reversed in Question, eg : Will he be going?

3. In sentences using an adjective or preposition, the use of future verb is similar to continuous verb, eg : He will be happy, He will be here, Will he be happy?

4. Common errors to avoid : He will be go, He will going

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