DjRay (VTO) – Training Areas : English, French, Malay, Food & Beverage, Customer Service, Tourist Guide

DjRay or Raizam Tamin is an Australian trained food technologist and entrepreneur, with more than 17 years experience value-adding hospitality businesses in Malaysia, Australia, Peru, Republic of Guinea and Republic of Congo Africa. Raizam ventured into teaching and training since 2000, and has  completed his Vocational Training Officer, organised by The Human Resource Ministry of Malaysia.

He is able to speak  English, Malay, French, Spanish, Arabic and Thai.

DjRay currently runs and owns DLanguage STUDIO Langkawi as principal consultant and trainer. He conducts English, French and Malay Language Programs, Hospitality Programs (Sijil Kemahiran Malaysia Level 1-3) and Customer Service Programs. Among the hotels and colleges that DjRay has facilitated via DLanguage STUDIO include Institut Kemahiran Tinggi Langkawi, MARA Langkawi, Sekolah Teknik Langkawi, Sheraton Langkawi, The Westin, Tg Rhu Resort Langkawi, Rebak Island Resort, The Andaman Langkawi and many more..

During his vast local and international experiences, Raizam has successfully managed the following Hotels and Restaurants :

Hotel Manager : Grand Unity Hotel, Conakry Republic of Guinea – owned by Business Focus Malaysia,Panorama Country Resort, Langkawi Malaysia

Business Development Manager : La Isla Estevez (4 star), Peru – owned by Business Focus Malaysia, Macchu Picchu Ruinaz (4 star), Peru – owned by Business Focus Malaysia,  Hotel Monasterio, Peru (5 star), Peru – owned by Business Focus Malaysia

Restaurant Manager : Le Petit Palais Restaurant (5 star), Republic of Guinea – owned by Gallant Rainbow SB, The Thai Pavillion (6 star), Datai Langkawi – owned by Landmarks Malaysia, Royal Botanical Garden Restaurant (4 star) Sydney Australia

Zamari Hj Muhyi (VTO) – Training areas : Customer Service Management, Front Desk Management, Tourism & Travel Operations Management

Zamari is a Tourism Management graduate. He is currently a Managing Director of Le Shuttle Event, General Manager and Customer Service Trainer of Tapah Rest House, an organiser of International Motocross Perak, and a General Manager of Tourism Kiosk at Kuala Perlis, Perlis.

He is registered as a Vocational Training Officer of Skills Department Human Resource Ministry of Malaysia, in the fields of hospitality.

He has successfully conducted hospitality courses and training at Tapah Rest House based on the guidelines set by the skills department. In his vast experience over 22 years value-added skills in the hospitality and tourism industry, he has successfully provided outstanding performance in various posts in hotels and resorts including Merlin Hotel, Casuarina Hotel & nineteen81 Tapah Rest House.

He has also traveled all around the world while rendering services in tourism & travel operations related companies such as Sime Darby Travel, Sri America Travel, AAM Travel and many more. He was a speaker for UITM & UTTAR Students on Tourism & Event Management related topics.

ZAIDI BIN MOHAMAD (VTO) - Areas of Training Hotel Management, Communication Courses, Hospitality Courses, Customer Service

OTHER Ability Event organizer, Freelance Tourist Guide-nature, Master of Ceremony

ZAIDI is a graduate in BUSINESS ADMINSTRATIONS in TOURISM STUDY, UNIVERSITI UTARA MALAYSIA (UUM). He is proficient in ENGLISH,  MALAY and able to speak at communicational level in Arabic. He has been a Resort Manager at Beringin Beach Resort, Langkawi, Kedah since 2001 till present. He has successfully carried out Branch Manager post at CITI – IT COLLEGE, TAIPING, PERAK, Teluk Intan Branch and Jitra Branch. He had vast experience as an Operations Manager for Kuala Perlis – Langkawi Ferry Services as Operations & marketing and Head Sector of Langkawi.

Zaidi owns Lang Pelangi Agency which caters for Room / Hotel reservation, Ferry ticketing, car rental & transportation reservation, Hotel transfer (jetty / airport ), Langkawi Holiday Package, Marketing and Management Agents for Resort, Manpower supply for LIMA 2003, Operate a restaurant & convenience shop for PLKN kem Beringin Beach Resort, Catering for Resort

Zaidi is also the owner Hadzramy Management & Travel Sdn. Bhd. which offers Room / Hotel reservation, Events Organizer : Hot & HAPPENING, Water Festival, Corporate games, Family days and TeamBuilding, Ferry ticketing, car rental & transportation reservation, Hotel transfer (jetty / airport), Langkawi Holiday Package

MS RENUKKA KANDIAH

Ms Renukka Kandiah possesses a Bachelor degree from Universiti Putra Malaysia and has about 10 years working experience in hospitality industry abroad and local and in financial industry working in and for foreign and local banks.

Renukka has hands on experience in training staffs in hotel industry and financial industry on soft skills and customer service. Renukka was part of the pioneer team who had initiated the customer quality coaching values and customer satisfaction value in her previous work place. She is also accredited for call coaching at work place.

As for her training credentials, her trademark courses includes Delivering Excellent Customer Service, New Hires Training, Handling Difficult Customers, Call Centre Technology, Implementing KPI for Organizational Success, Coaching for Improved Performance, Complaint Handling, Leadership Skills, Getting the Best Out of Your Employees, TeleSales and various other contact centre trainings.

She has trained various call centre agents / hotel staffs; spearheading customer service skills upgrading, personal development and inspiring transformational growth in contact centre agents and hotel staffs. Some of the Key Clients include VADS, SRG, CIMB, DiGi, Hong Leong Bank, HSBC (HDPM, Cyberjaya), The Westin Kuala Lumpur and etc.

Renukka’s training programs conducted are based on exponential learning; which means that apart from the theory, the methodology used in the programs are group discussions, written activities, role plays and games.

Renukka is a friendly, cheerful person. She is full of positive energy and stamina and carries herself well. Her passion for customer service drives her to work hard in getting her job done well. As she is goal orientated, there were visible results noted in terms of the quality of service rendered to customers, sales performance, mindset change and teamwork in her previous work place. She is a natural leader. Her leadership talent has been noted in the many successful events organized by her at work and in her voluntary social services.

Ms Chou, English and Mandarin Facilitator

Ms Chou Nyok Kuen is able to communicate in English, Mandarin and Malay. She is an English and Mandarin facilitator and an entrepreneur with value-added 8 years of industrial experience and in teaching fields. Over the years, she has attended language courses and finally offered to teach the adults. She has successfully conducted Mandarin Courses for Langkawi Tourism Action Council between 2006 – 2009 and English courses for DLanguage STUDIO Langkawi from 2005 until present. Initially she started as a kindergarten teacher and was later on promoted to Principal of Tadika Aman Kindergarten, in which she contributed her service for 3 years. She had led the school with a proven track record of effective leadership before she ventured into adults teaching in 2005.

Rusanah Chin, English Facilitator

Rusanah Chin started her working career in 1987 as a senior chambermaid at Pelangi Beach Resort Langkawi. She was promoted to the position of a Supervisor the following year and then from there to Senior Supervisor the following year. Looking for more exposure, after 4 years she left the hospitality industry, she joined a retail outlet at the then Delima Resort as store supervisor.

In 2001, opportunity knocked at her door for something that was her passion – teaching. She found herself attached to a local kindergarten for six months before realizing that home tutoring was lacking in Langkawi. She then embarked on facilitating classes for primary students for English language, Malay language alongside with Mathematics and Science. The demand for English language classes was on the rise and in 2006, She fully concentrated in only one subject, English, till to date. From time to time, she also conducts classes for primary and secondary school students in basic English communication with DLanguage Studio Langkawi.