Week 8B : Hotel Information & Services – Restaurant

Hospitality English Communication

Introduction

This lesson is about providing Hotel Information & Services using Singular and Plural Subject in Present & Future Tenses

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Provide Hotel Information using Present & Future tenses
  • Use Simple Present & Simple Future Verbs in Question and Answer
  • Use Present Continuous & Future Continuous Verbs in Question and Answer
  • Use Present & Future ‘verb to be’ for sentences without a verb

Ref : Chapter 1, Chapter 2, Chapter 3, Chapter 4, Chapter 5

Restaurant Inquiry

A : Good _______________, May I assist you Sir?

B : What time does your restaurant open?

A : It opens at 7.00 in the morning everyday Sir

B : What time does it close?

A : It closes at 11.00 in the evening Sir

B : Does it have western food?

A : Certainly Sir. It provides western and asian food

B : Does it provide room service?

A : Certainly Sir. It provides 24 hour room service

B : Can I ask you about your room?

A : Certainly Sir, You may ask anything you like.. We’ll be very happy to assist you Sir

B : Does your room have a safety deposit?

A : Sure Sir. You can follow the instruction on how to use it Sir.

B : Where can I find the instruction?

A : It is available on the Safety Deposit door Sir. Is there anything else Sir?

B : Yes. Could you please book the restaurant for me?

A : Certainly Sir. When would you like to have dinner Sir?

B : Make it 8.00 this evening please… for 2 persons. Thank You

A : It’s a pleasure Sir

Exercise 8a : Hospitality English Communication

A customer inquires about the food available in your restaurant. Fill in the blanks with suitable word

1. Can you please _________ (explain) to me what _____ (to be) satay?

2. Certainly Sir, Satay _______ (to be) a Malay food. We ________ (use) marinated meat, chicken or mutton. We ________ (place) the meat on a skewer. Then we ________ (grill) it over charcoal.

3. How long ________ it take to cook over the griller? And how _____ we eat it?

4. It ________ (take) about 5 to 7 minutes to ________ (cook). But we ______ (have) to turn the satay so that both sides _________ (cook) well

5. We ________ (serve) satay with peanut sauce. You can ______ (dip) the satay into peanut sauce and _______ (eat) from the skewer.

6. What _______ the peanut sauce taste like? ______ it spicy?

7. The peanut sauce ________ (taste) sweet and spicy, but not too spicy.

8. _______ anything else come with it? ______ there any other condiment?

9. Yes, it also ________ (come) with rice cubes, onions and cucumber.

10. Thank you. You ______ very kind to _________ (provide) this information to me.

Sample Answers

Exercise 8a : Hospitality English Communication

A customer inquires about the food available in your restaurant. Fill in the blanks with suitable word

1. Can you please explain (explain) to me what is (to be) satay?

2. Certainly Sir, Satay is (to be) a Malay food. We use (use) marinated meat, chicken or mutton. We stick (stick) the meat on a skewer. Then we grill (grill) it over charcoal.

3. How long does it take to cook over the griller? And how do we eat it?

4. It takes (take) about 5 to 7 minutes to cook (cook). But we have (have) to turn the satay so that both sides cook (cook) well

5. We serve (serve) satay with peanut sauce. You can dip (dip) the satay into peanut sauce and eat (eat) from the skewer.

6. What does the peanut sauce taste like? Is it spicy?

7. The peanut sauce tastes (taste) sweet and spicy, but not too spicy.

8. Does anything else come with it? Is there any other condiment?

9. Yes, it also comes (come) with rice cubes, onions and cucumber.

10. Thank you. You are very kind to provide (provide) this information to me.

Chapter 6 : How to use Malay Verb

DLS Malay Communication Syllabus

Malay Verbs

There are some similarities between English and Malay verbs such as :

  1. Simple : I work in Malaysia – Saya bekerja di Malaysia
  2. Continuous : I am working – Saya sedang bekerja
  3. Perfect : I have finished work – Saya sudah habis bekerja

Present Actions

There are 2 types of verbs which can be used in present tense :

  1. Simple Verb, eg : I seeSaya lihat
  2. Continuous Verb, eg : I am seeingSaya sedang melihat
  • To indicate do not or does not, use tidak, eg I don’t see – Saya tidak lihat

Note :

  1. All present verb to be ie : ‘is are am’ are changed to ‘sedang’
  2. Continuous action using sedang is best described as action which is currently happening
  3. Note that in English, sometimes continuous action is referred to as future. In Malay continuous action cannot be referred to as future
  4. When using ‘sedang’ it is best to add prefix ‘me’ (pronounced as ‘me’ in ‘mermaid), ie Saya sedang melihat.
  5. Prefix and suffix will be discussed in Level 2. However, it does not change the meaning without using the prefix

Past Actions

There are 3 types of verbs which can be used for past tense :

  1. Simple Verb, eg : I saw Ali just now – Saya berjumpa tadi
  2. Continuous, eg : I was seeing Ali just now – Saya sedang berjumpa Ali tadi
  3. Perfect, eg : I have seen Ali – Saya sudah berjumpa Ali
  • To indicate did not – use ‘tidak‘, eg : I did not see Ali – Saya tidak berjumpa Ali
  • To indicate ‘not yet’ ie have not or has not – use belum, eg : I have not seen Ali – Saya belum berjumpa Ali

Note :

  1. Malay Simple past tense does not exist. Malay uses time to indicate simple past tense.
  2. All past verb to be, ie : ‘was, were‘ are changed to ‘sedang‘. Time is used to indicate past continuous
  3. The word ‘sudah‘ or ‘telah‘ is equivalent to perfect tense in English, which indicates an action has been done
  4. To indicate ‘not yet‘, use have not – belum, eg : I haven’t seen Ali – Saya belum berjumpa Ali

Future Actions

Only Simple Future verb can be used for future tense :

  1. Simple Future, eg : I will seeSaya akan berjumpa

  • To indicate ‘will not or cannot‘ use tidak, eg : I will not see – Saya tidak akan berjumpa

Note :

  1. It is best to use a simple future verb to indicate a future action
  2. Other common future verbs : can – boleh, must – mesti, should – patut, might – mungkin
  3. To indicate ‘not’ for future, use ‘tidak’, eg : I cannot come tomorrow – Saya tidak boleh datang esok

Simple Verbs in Present, Past and Future

Simple Malay verb is the same whether for present tense or past tense. Singular or Plural verbs in Malay do not exist. Study the following sentences :

  1. I eat here everyday : Saya makan di sini setiap hari
  2. She eats here everyday : Dia makan di sini setiap hari
  3. I don’t eat here everyday : Saya tidak makan di sini setiap hari
  4. She doesn’t eat here everyday : Dia tidak makan di sini setiap hari
  5. I ate here yesterday : Saya makan di sini semalam
  6. She ate here yesterday : Dia makan di sini semalam
  7. I didn’t eat here yesterday : Saya tidak makan di sini semalam
  8. She didn’t eat here yesterday : Dia tidak makan di sini semalam

Continuous in Present and Past Tense (cannot be used for future actions)

  1. I am driving now : Saya sedang memandu sekarang
  2. She is driving now : Dia sedang memandu sekarang
  3. They are driving now : Mereka sedang memandu sekarang
  4. I was driving just now : Saya sedang memandu tadi
  5. She was driving just now : Dia sedang memandu tadi
  6. They were driving just now : Mereka sedang memandu tadi
  7. I am not driving now : Saya tidak memandu sekarang
  8. I was not driving just now : Saya tidak memandu tadi
  9. They were not driving just now : Mereka tidak memandu tadi
  10. She was not driving just now : Dia tidak memandu tadi

Note :

  1. There is a spelling change when prefix ‘me’ (pronounced as ‘me’ in ‘mermaid’) is used. Prefix will be discussed in level 2
  2. If prefix ‘me’ is not used, it doesn’t change the meaning at all, however it is best to use prefix ‘me’ (pronounced as ‘me’ in ‘mermaid’) for continuous actions
  3. Prefix ‘me’ can even be used with simple verb without changing the meaning, eg : Saya melihat

Perfect Verbs in Past Actions

  1. I have done the job : Saya telah membuat kerja itu
  2. She has done the job : Dia telah membuat kerja itu
  3. They have done the job : Mereka telah membuat kerja itu
  4. I had done the job yesterday : Saya telah membuat kerja itu semalam
  5. She had done the job yesterday : Dia telah membuat kerja itu semalam
  6. I haven’t done the job yet : Saya belum membuat kerja itu lagi
  7. She hasn’t done the job yet : Dia belum membuat kerja itu lagi

Note :

  1. It is best to use prefix ‘me‘ when using sudah or telah
  2. As a matter of fact, there are 5 types of prefix ‘me’ ie : me, mem, men, meng and meny. These prefix will be discussed in Level 2.
  3. It does not change the meaning if prefix ‘me’ is not used.
  4. In Malay daily conversation, the prefix ‘me’ is often not used. However, in writing, it will show significant grammatical error if ‘me’ is omitted.
  5. Perhaps, getting familiar with prefix ‘me’ can be quite challenging.
  6. Without the knowledge of prefix ‘me’, one may not be able to identify a root verb
  7. Please be sure to follow Syllabus of Level 2 soon.

Sample Sentences

1. I went to Kuala Lumpur yesterday but I did not stay the night there
Saya pergi ke Kuala Lumpur semalam tetapi saya tidak bermalam di sana

2. I bought some sugar but I forgot the coffee
Saya beli sedikit gula tetapi saya lupa kopi

3. She came here but she didn’t say anyhting
Dia datang ke sini tetapi dia tidak berkata apa-apa

4. I want to buy a car but I haven’t saved enough money yet
Saya mahu membeli sebuah kereta tetapi saya belum simpan duit yang cukup lagi

5. I don’t know if I can do it but I will try
Saya tidak pasti kalau saya boleh membuatnya tetapi saya akan cuba

6. I am driving right now, I will call you later
Saya sedang memandu sekarang, saya akan telefon awak nanti

7. They are travelling to the north
Mereka sedang menghala ke utara

8. They haven’t arrived yet, they are still on the way
Mereka belum tiba lagi, mereka masih di dalam perjalanan

9. They can come here but they cannot stay here
Mereka boleh datang ke sini tetapi mereka tidak boleh tinggal di sini

10. I want to go home because I feel sleepy
Saya mahu pulang sebab saya rasa mengantuk

Week 15 : Passive Voice Future (Q & A)

English Communication Lesson

Introduction

This lesson is about writing Future passive Questions and Answers using Singular & Plural subjects

Duration : 90 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Identify active and passive sentences
  • Know how to use Future verb and Perfect verb to construct passive sentences
  • Change active to passive sentences

Video : Coming Soon

Reference : Chapter 10

Note : Passive voice is desired when writing report, essay, deliver a speech etc.. In this lesson, active questions are converted to passive mode, or better known as passive voice

When using, passive voice, only Perfect Verbs can be used

Exercise 15a : Basic English Communication

Part 1

  1. My brother can change the money tomorrow : The money _______________ tomorrow
  2. They must check the lights every morning: The lights ____________ every morning
  3. I will top up my credit later : My credit ________________ up later
  4. He must re-format the computer : The computer ______________
  5. You should scan your computer : Your computer _______________
  6. She is going to invite them : They ___________________
  7. They are going to replace out TV set : Our TV set ___________________
  8. He will be selling his car soon. His car ________________ soon
  9. They will be employing new recruits. New recruits __________________
  10. I am going to question him : He ____________________

Part 2 (Group Work)

Change the following active questions to passive questions

  1. Can we buy the book tomorrow : ____ the book ___ ______ tomorrow?
  2. When will you do the assignment? : When ___ the assignment ___ ______ ?
  3. Why must we change this card? : Why ____ this card ____ _________ ?
  4. Can you check the door later?   ____ the door ___ _________ please?
  5. Why should we inform him? : Why _______ he ___ _________ ?
  6. Should I take this with water? : _____ this _____ _______ with water?
  7. Should they rebuilt the building? : ____ the building ______ _______ ?
  8. Can you delay your departure? : ____ your departure _____ ______ ?
  9. When will you wash the car? : When ____ the car _____ _______ ?
  10. When will they repair my car? : When ____ my car _____ _________ ?

Part 3 (Group Work)

Using Singular or Plural subject, write 10 Future passive Questions and Answers about :

How to to look after your _______________ (choose an item)

  1. (simple future passive) Q : _________________________________
  2. (simple future passive) A : _________________________________
  3. (simple future passive) Q : _________________________________
  4. (simple future passive) A : _________________________________
  5. (simple future passive) Q : _________________________________
  6. (simple future passive) A : _________________________________
  7. (cont future passive) Q : ___________________________________
  8. (cont future passive) A : ___________________________________
  9. (cont future passive) Q : ___________________________________
  10. (cont future passive) A : ___________________________________

Sample Answers

Exercise 15a : Basic English Communication

Part 1

  1. My brother can change the money tomorrow : The money can be changed tomorrow
  2. They must check the lights every morning: The lights must be checked every morning
  3. I will top up my credit later : My credit will be topped up later
  4. He must re-format the computer : The computer must be re-formatted
  5. You should scan your computer : Your computer should be scanned
  6. She is going to invite them : They are going to be invited
  7. They are going to replace out TV set : Our TV set is going to be replaced
  8. He will be selling his car soon. His car will be sold soon
  9. They will be employing new recruits. New recruits will be employed
  10. I am going to question him : He is going to be questioned

Part 2 (Individual Work)

Change the following active questions to passive questions

  1. Can we buy the book tomorrow : Can the book be bought tomorrow?
  2. When will you do the assignment? : When will the assignment be done ?
  3. Why must we change this card? : Why must this card be changed ?
  4. Can you check the door later?   Can the door be checked please?
  5. Why should we inform him? : Why should he be informed ?
  6. Should I take this with water? : Should this be taken with water?
  7. Should they rebuilt the building? : Should the building be rebuilt ?
  8. Can you delay your departure? : Can your departure be delayed ?
  9. When will you wash the car? : When will the car be washed ?
  10. When will they repair my car? : When will my car be repaired ?

Part 3 (Group Work)

Using Singular or Plural subject, write 10 present passive Questions and Answers about :

How to look after your car

  1. (simple future passive) Q : How often must the car be serviced?
  2. (simple future passive) A : It must be serviced every 3 months
  3. (simple future passive) Q : When should the battery be changed?
  4. (simple future passive) A : The battery should be changed once a year
  5. (simple future passive) Q : Can the used battery be kept?
  6. (simple future passive) A : Of course it can be kept
  7. (simple future passive) Q : When should your car be washed?
  8. (simple future passive) A : It should be washed today!!
  9. (cont future passive) Q : Is your car going to be sold?
  10. (cont future passive) A : No, it is not going to be sold!!

Week 5B : Recreation Communication

Hospitality English Program

Introduction

This lesson is about writing Present, Future and Past Questions and Answers using Singular & Plural subjects

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Use Plural Subject with Present, Future & Past Simple or Continuous Verb
  • Use Singular Subject with Present, Future & Past Simple Verb in Question and Answer
  • Use Singular & Plural Subject with Non-verb in Question and Answer

Reference : Chapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6Chapter 7

Recreation Activities

Exercise 5b : Hospitality English Communication

Part 1 (Group work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Do you have italian speed boats ? No, We ____________ it at the moment.
  2. Did Mr Ron hit the rock with the boat ? Yes, He _____________ it yesterday.
  3. Did you send him to the hospital ? Yes, We ______________ him there.
  4. How was he after that? He _____________ alright.
  5. What did the doctor say ? The doctor __________ nothing to worry about
  6. When did you start this service? We __________ it last 5 years.
  7. How many boats did you have in the beginning ? We only _________ 3 boats.
  8. How many boats do you have now? Now we ______________ 10 boats.
  9. Are they all functioning? Yes, they ______all __________
  10. May I try the boat? Certainly Sir, You ______________ it.

Part 2 (Group Work)

Using subject Plural subject (eg : the customer), write 10 past sentences about :

Recreation activities

  1. (simple verb) Q : ____________________________________
  2. (simple verb) A : ____________________________________
  3. (simple verb) Q : ____________________________________
  4. (simple verb) A : ____________________________________
  5. (cont verb) Q : ______________________________________
  6. (cont verb) A : ______________________________________
  7. (adjective) Q : ______________________________________
  8. (adjective) A : ______________________________________
  9. (prep / noun) Q : ____________________________________
  10. (prep / noun) A : ____________________________________

Sample Answers

Exercise 5b : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Do you have italian speed boats ? No, We ____________ it at the moment.
  2. Did Mr Ron hit the rock with the boat ? Yes, He _____________ it yesterday.
  3. Did you send him to the hospital ? Yes, We ______________ him there.
  4. How was he after that? He _____________ alright.
  5. What did the doctor say ? The doctor __________ nothing to worry about
  6. When did you start this service? We __________ it last 5 years.
  7. How many boats did you have in the beginning ? We only _________ 3 boats.
  8. How many boats do you have now? Now we ______________ 10 boats.
  9. Are they all functioning? Yes, they ______all __________
  10. May I try the boat? Certainly Sir, You ______________ it.

Part 2 (Group Work)

Using subject Plural subject (eg : the customer), write 10 past sentences about :

Recreation activities

  1. (simple verb) Q : Did you rent the boat from here
  2. (simple verb) A : Yes, I rent it from here
  3. (simple verb) Q : How much did you pay for the rental?
  4. (simple verb) A : I paid only RM30
  5. (cont verb) Q : Were you enjoying your ride?
  6. (cont verb) A : Yes, I was enjoying it so much
  7. (adjective) Q : Were you satisfied with the boat?
  8. (adjective) A : Indeed, I was very satisfied
  9. (prep / noun) Q : What time were you there?
  10. (prep / noun) A : I was there about 5pm

Conclusion

1. In Future Simple Present Tense

  • A Singular subject combines directly with a Future Verb, eg : He can go
  • In a Question, Use ‘future verb’ before a subject, followed by a simple verb, eg : Can he go?

2. In Future Continuous Tense

  • Singular or Plural Subject is used with ‘future verb’ followed by ‘be’ and a continuous verb, eg : He will be going
  • The position of ‘future verb’ is reversed in Question, eg : Will he be going?

3. In sentences using an adjective or preposition, the use of future verb is similar to continuous verb, eg : He will be happy, He will be here, Will he be happy?

4. Common errors to avoid : He will be go, He will going

Week 5A : SPA Communication

Hospitality English Program

Introduction

This lesson is about writing Present, Future and Past Questions and Answers using Singular & Plural subjects

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Use Plural Subject with Present, Future & Past Simple or Continuous Verb
  • Use Singular Subject with Present, Future & Past Simple Verb in Question and Answer
  • Use Singular & Plural Subject with Non-verb in Question and Answer

Reference : Chapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6, Chapter 7

Exercise 5a : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What type of services do you offer ? We ____________ massage service.
  2. Did you make a booking Madam ? Yes, I _____________ it yesterday.
  3. Have you finished with my nails ? Yes, I ______________ it already.
  4. When do I need to come again? You _____________ to come here tomorrow.
  5. Were you satisfied with our previous service ? Yes, I ______________  with it.
  6. Did you get pedicure service yesterday? No, I __________ it.
  7. Have you finished massaging my back ? No, I _________ it yet.
  8. Did you finish massaging Mdm Vicky? No, I ______________ it properly.
  9. How long do you take to complete a massage? Usually, we ____________ 30 minutes
  10. Could you please lye down here Madam? No, I ______________ down, my back hurts.

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 past sentences about :

SPA activities

  1. (simple verb) Q : ________________________________________
  2. (simple verb) A : ________________________________________
  3. (simple verb) Q :________________________________________
  4. (simple verb) A : ________________________________________
  5. (cont verb) Q : __________________________________________
  6. (cont verb) A : __________________________________________
  7. (adjective) Q : __________________________________________
  8. (adjective) A : __________________________________________
  9. (prep / noun) Q : ________________________________________
  10. (prep / noun) A :_________________________________________

Sample Answers

Exercise 5a : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What type of services do you offer ? We offer massage service.
  2. Did you make a booking Madam ? Yes, I made it yesterday.
  3. Have you finished with my nails ? Yes, I have finished it already.
  4. When do I need to come again? You need to come here again tomorrow.
  5. Were you satisfied with our previous service ? Yes, I was very satisfied with it.
  6. Did you get pedicure service yesterday? No, I did’n get it.
  7. Have you finished massaging my back ? No, I haven’t finished it yet.
  8. Did you finish massaging Mdm Vicky? No, I didn’t finish it properly.
  9. How long do you take to complete a massage? Usually, we take 30 minutes
  10. Could you please lye down here Madam? No, I can’t lye down, my back hurts.

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 past sentences about :

SPA activities

  1. (simple verb) Q : What time did the client come here
  2. (simple verb) A : She came about 11 am
  3. (simple verb) Q : What service did she ask for?
  4. (simple verb) A : She only asked for massage
  5. (cont verb) Q : Was she screaming during the massage?
  6. (cont verb) A : No, she was not screaming
  7. (adjective) Q : Was she happy with our service?
  8. (adjective) A : I think she was very happy
  9. (prep / noun) Q : Was she here yesterday
  10. (prep / noun) A : Yes, She was here yesterday

Conclusion

1. In Future Simple Present Tense

  • A Singular subject combines directly with a Future Verb, eg : He can go
  • In a Question, Use ‘future verb’ before a subject, followed by a simple verb, eg : Can he go?

2. In Future Continuous Tense

  • Singular or Plural Subject is used with ‘future verb’ followed by ‘be’ and a continuous verb, eg : He will be going
  • The position of ‘future verb’ is reversed in Question, eg : Will he be going?

3. In sentences using an adjective or preposition, the use of future verb is similar to continuous verb, eg : He will be happy, He will be here, Will he be happy?

4. Common errors to avoid : He will be go, He will going

Week 4B : Housekeeping Communication2

Hospitality English Program

Introduction

This lesson is about writing Future simple and continuous Questions and Answers using Singular & Plural subjects

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Identify Singular Subject and know how to use it with Future Simple or Continuous Verb
  • Identify and use Singular Subject with Future Simple Verb in Question and Answer
  • Identify and use Singular Subject with Future Continuous Verb and Non-verb in Question and Answer

Reference : Chapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6

Exercise 4b : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What time will you clean my room ? We ____________ your room at 10am.
  2. What time can you send my laundry ? We _____________ it tomorrow morning Sir.
  3. Can we clean your room, Sir? Yes, you ______________ my room now.
  4. Will you be here at 11 am? Yes, I _____________ there at 11am.
  5. Can you send an ironing board ? Certainly Sir, We ______________  it now.
  6. When can you check the air-cond? The maintenance officer __________ it in 10 minutes.
  7. How can we use the deposit box? You _________ (read) the instruction.
  8. When can the manager come here? He ______________ here now Sir
  9. Can you explain this note in English? Yes, I ____________ it to you
  10. Can she explain this to me ? Yes, She ______________ it too.

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 future sentences about :

Housekeeping activities

  1. (simple verb) Q : ________________________________________
  2. (simple verb) A : ________________________________________
  3. (simple verb) Q :________________________________________
  4. (simple verb) A : ________________________________________
  5. (cont verb) Q : __________________________________________
  6. (cont verb) A : __________________________________________
  7. (adjective) Q : __________________________________________
  8. (adjective) A : __________________________________________
  9. (prep / noun) Q : ________________________________________
  10. (prep / noun) A :_________________________________________

Sample Answers

Exercise 4b : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What time will you clean my room ? We will clean your room at 10am.
  2. What time can you send my laundry ? We can send it tomorrow morning Sir.
  3. Can we clean your room, Sir? Yes, you may clean my room now.
  4. Will you be here at 11 am? Yes, I will be there at 11am.
  5. Can you send an ironing board ? Certainly Sir, We can send  it now.
  6. When can you check the air-cond? The maintenance officer will check it in 10 minutes.
  7. How can we use the deposit box? You can read the instruction.
  8. When can the manager come here? He can come here now Sir
  9. Can you explain this note in English? Yes, I can explain it to you
  10. Can she explain this to me ? Yes, She can explain it too.

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 future sentences about :

Housekeeping activities

  1. (simple verb) Q : Can she clean my room
  2. (simple verb) A : Yes, she can clean your room
  3. (simple verb) Q : When will she change my bedsheet
  4. (simple verb) A : She will change it when she cleans the room
  5. (cont verb) Q : What will she be using to clean?
  6. (cont verb) A : She will only be using safe chemical
  7. (adjective) Q : Will she be happy to do it?
  8. (adjective) A : Yes, she will be very happy to do it
  9. (prep / noun) Q : When can she be there?
  10. (prep / noun) A : She can be there after lunch

Conclusion

1. In Future Simple Present Tense

  • A Singular subject combines directly with a Future Verb, eg : He can go
  • In a Question, Use ‘future verb’ before a subject, followed by a simple verb, eg : Can he go?

2. In Future Continuous Tense

  • Singular or Plural Subject is used with ‘future verb’ followed by ‘be’ and a continuous verb, eg : He will be going
  • The position of ‘future verb’ is reversed in Question, eg : Will he be going?

3. In sentences using an adjective or preposition, the use of future verb is similar to continuous verb, eg : He will be happy, He will be here, Will he be happy?

4. Common errors to avoid : He will be go, He will going

Future Tense Sentences

English Communication Syllabus

FUTURE ACTIONS

There are 4 ways to describe future actions

1. Simple Future Sentences

[Subject (P) or (S)] + [Vf] + [Vs.pr(p)]

  • Vf = Futufre Verb, eg : Can, Will, Must, Should, May, Might
  • Vs.pr (p) = take (Verb – simple present plural), S = Singular, P = Plural

Examples :

  • I can go there tomorrow
  • She can go there tomorrow

2. Future Continuous Sentences

[ I ] + [ Vf ] + [ be ] + [ Vc ]

[ Subject (S) ] + [ Vf ] + [ be ] + [ Vc ]

[ Subject (P) ] + [ Vf ] + [ be ] + [ Vc ]

  • Vc = Continuous Verb, eg : taking, S = Singular, P = Plural
  • Vf = Future Verb (will, can, must, should, could, might, may)

Note : Where necessary, will be can also be replaced with : can be, should be, must be, would be etc

Examples :

  • eg : I will be taking, She will be taking
  • eg : They will be taking

3. Future Continuous and Simple Sentences

[I] + [am] + [going to] + [Vs.pr(p)]

[Subject (S)] + [is] + [going to] + [Vs.pr(p)]

[Subject (P)] + [are] + [going to] + [Vs.pr(p)]

Vs.p r(p)= Simple present (plural) Verb, eg : take, S = Singular, P = Plural

  • eg : I am going to take
  • eg : She is going to take
  • eg : they are going to take

4. Future Non Verb Sentences

(Sentences using adjective, preposition, noun)

Note : Whenever there is no verb after a subject, future ‘to be’ ie  will be must be used before the adjective, preposition or noun. Note : S = Singular, P = Plural, p = preposition, a = adjective, n = noun

[ I ] + [ Vf ] + [ be ] + [ p / a / n ]

[ Subject (S) ] + [ Vf ] + [ be ] + [ p / a / n ]

[ Subject (P) ] + [ Vf ] + [ be ] + [ p / a / n ]

  • Vf = Future Verb (will, can, must, should, might, may, could..)
  • eg : I will be satisfied, I will be there, I will be a nurse soon
  • eg : She will be sad, She will be there, She will be a manager
  • eg : They will be excited, They will be in the room, They will be lawyers soon

Future Actions – Giving Answer / Statement

Note : S = Singular, P = Plural

1. Simple Future Sentences

  • I : I will take a leave tomorrow. I will not take a leave tomorrow
  • S : She will take a leave tomorrow. She will not take a leave tomorrow
  • P : They will take a leave tomorrow. They will not take a leave tomorrow

Note : There is a rule in English Grammar that whenever don’t, doesn’t, didn’t or won’t (will not)  are used, the verb to follow must be Simple Present Plural, eg : don’t take, doesn’t take, didn’t take, won’t take

2. Future Continuous Sentences

  • I : I will be taking the course next month. I will not be taking the course next month
  • S : She was taking the course next month. She will not be taking the course next month
  • P : They were taking the course next month. They will not be taking the course

3. Future Continuous and Simple Sentences

  • I : I am going to take dinner later. I am not going to take dinner
  • S : She is going to take dinner later. She is not going to take dinner
  • P : They are going to take dinner later. They are not going to take dinner

4. Future Non Verb Sentences

Adjective (a), Preposition (p), Noun (n)

  • I : I will be very happy (a). I will not be confident (a)
  • S : She will be in her office later (p). She will not be in her room (p)
  • P : They will be doctors soon (n). They will not be lawyers (n)

More Examples :

I will eat rice today I will eat rice today

I will be eating rice today I will be eating rice today

I am going to eat rice today I am going to eat rice today

I will be there today I will be there today

She will eat rice today She will eat rice today

She will be eating rice today She will be eating rice today

She is going to eat rice today She is going to eat rice today

She will be there today She will be there today

They will eat rice today They will eat rice today

They will be eating rice today They will be eating rice today

They are going to eat rice today They are going to eat rice today

They will be there today They will be there today