Week 1A – Introduction & Greetings

 Useful phrases when greeting guests

  • Selamat Datang – Welcome
  • Selamat Datang ke Langkawi – Welcome to Langkawi
  • Selamat Pagi – Good Morning(12.01am – 11.59am)
  • Selamat Tengahari – Good Afternoon(12.00n – 5.59pm)
  • Selamat Petang – Good Evening(6.00pm – 11.59pm)
  • Selamat Malam – Good Night (used only when leaving or before sleep)
  • Selamat Jalan/Tinggal – Good Bye
  • Jumpa Lagi – See you again
  • Apa khabar – How are you?
  • Sihat / Bagus – I am fine
  • Boleh saya bantu? – May I assist you?
  • Boleh awak bantu saya? – Can you help me?
  • Sila tunggu sebentar – Please wait for a moment
  • Sila masuk – Please come in
  • Sila duduk – Please sit down
  • Sila datang lagi – Please come again
  • Awak dari mana? – Where are you from ?
  • Saya dari England – I am from England
  • Siapa nama awak? – What is your name?
  • Nama saya ________ – My name is _________

Week 2A : Front Office Communication

Hospitality English Program

Introduction

This lesson is about Welcoming Guests using Plural subject with simple and continuous verbs and sentences without verb.

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Identify Plural Subject and know how to match it with Simple or Continuous Verb
  • Identify and use Simple Present Verb in Question and Answer
  • Identify and use Present Continuous Verb in Question and Answer
  • Identify sentences without a verb and how to use it
  • Use polite form ‘would you like’ in replacement of ‘do you want’

Watch this video and identify the simple or continuous verbs used


Activity – Group Work

  • Break up into groups of 5 and prepare 5 questions (related to each other) on what to ask when welcoming your guests at the reception (15-20 minutes)
  • Use : What, Where, Why, When, Who
  • What sorts of NOUNS have you used in the discussion?
  • What types of VERBS have you used in the discussion?
  • Have you used any Adjectives and Prepositions?
  • Have you arranged all your Nouns, Verbs, Adjectives and Preposition correctly?
  • Let’s discuss

Discussion :

Reference : Chapter 1Chapter 2

Explanation :  Simple, Continuous Verb and Non-Verbs

Explanation : ‘Would you like’ and ‘Could you please’

Exercise 2a : Hospitality English Communication

Part 1 (Group work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Would you like to book a room Sir? Yes, I ____________ to book a room now
  2. How many days would you like to stay Sir? I _____________ to stay for 2 days.
  3. How are you paying Sir ? I ______________ by credit card
  4. Are you happy to stay here Sir? Yes, I _____________ very happy to stay here.
  5. What time do you serve breakfast? We ______________ breakfast from 7.00am everyday
  6. Would you like a receipt? Yes, I _____________ to have it.
  7. Where would you like to go Sir? I _________________ to go to the river cruise
  8. Are you ready to go? Yes, I ______________ to go now
  9. Do you need a wake up call Sir? Yes, I ____________ a wake up call at 6am tomorrow
  10. Do you have any luggage Sir? Yes, I ______________ a few luggage here.

Part 2 (Group Work)

Watch the video and translate the main content to English. Using subject I and You, write 10 present sentences (using instruction in bracket) about :

Hotel Facilities

  1. (simple verb) Q ______________________________________________
  2. (simple verb) A ______________________________________________
  3. (simple verb) Q ______________________________________________
  4. (simple verb) A ______________________________________________
  5. (cont verb) Q ________________________________________________
  6. (cont verb) A ________________________________________________
  7. (adjective) Q ________________________________________________
  8. (adjective) A ________________________________________________
  9. (prep / noun) Q ______________________________________________
  10. (prep / noun) A ______________________________________________

Sample Answers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Part 1 (Group work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Would you like to book a room Sir? Yes, I would like to book a room now
  2. How many days would you like to stay Sir? I would like to stay for 2 days.
  3. How are you paying Sir ? I am paying by credit card
  4. Are you happy to stay here Sir? Yes, I am very happy to stay here.
  5. What time do you serve breakfast? We serve breakfast from 7.00am everyday
  6. Would you like a receipt? Yes, I would like to have it.
  7. Where would you like to go Sir? I would like to go to the river cruise
  8. Are you ready to go? Yes, I am ready to go now
  9. Do you need a wake up call Sir? Yes, I need a wake up call at 6am tomorrow
  10. Do you have any luggage Sir? Yes, I have a few luggage here.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Part 2 (Group Work)

Using subject I and You, write 10 present sentences (using instruction in bracket) about :

 

Hotel facilities

  1. (simple verb) Q : What type of services do you have here?
  2. (simple verb) A : We have wi-fi service, entertainment room, sports etc Sir
  3. (simple verb) Q : Do we have to pay for the internet service?
  4. (simple verb) A : No Sir, You do not have to pay for the service
  5. (cont verb) Q : Which room are you staying in Sir?
  6. (cont verb) A : I am staying in room 205
  7. (adjective) Q : Are you satisfied with our services?
  8. (adjective) A : Yes, I am indeed very satisfied
  9. (prep / noun) Q : Are you English Sir?
  10. (prep / noun) A : No, I am American

Conclusion

1. In Simple Present Tense

  • A Plural subject combines directly with a Simple Plural Verb, eg : I go
  • In a Question, Use ‘do’ before a subject, followed by a simple verb, eg : Do you go?
  • ‘Do you like’ is best replaced with ‘would you like’ when speaking to a guest

2. In Present Continuous Tense

  • I is used with ‘am’ followed by a continuous verb, eg : I am going
  • You is used with are followed by a continuous verb, eg : You are going
  • The position of ‘am’ and ‘are’ are reversed in Question, eg : Are you going? Am I going?

3. In sentences using an adjective or preposition, the use of am and are is similar to continuous verb, eg : I am happy, You are happy, Am I Happy? Are you happy?

4. Common errors to avoid : I am go, I going, Are you go? Do you going? Do you happy?

Greeting Phrases

Malay Greeting Phrases

  • Welcome : Selamat Datang
  • Welcome to Langkawi : Selamat datang ke Langkawi
  • Good Morning : Selamat Pagi (12.01am – 11.59am)
  • Good Afternoon : Selamat Tengahari (12.00n – 2.00pm)
  • Good Evening : Selamat Petang (2.01pm – 7.00pm)
  • Good Night : Selamat malam (7.01pm – 11.59pm)
  • Good Bye : Selamat Jalan (addressed to the person leaving)
  • Good Bye : Selamat Tinggal (addressed to the person staying)
  • See you again : Jumpa Lagi
  • How are you? : Apa khabar?
  • I am fine : Sihat / Bagus
  • Have you eaten? : Awak sudah makan?
  • Yes, I have eaten : Saya sudah makan
  • No, I haven’t eaten yet : Saya belum makan lagi
  • Can I help you? : Boleh saya bantu?
  • Can you help me? : Boleh awak bantu saya?
  • Can I see Mr Kamal? : Boleh saya berjumpa dengan Encik Kamal?
  • Can I come in? : Boleh saya masuk?
  • Please wait for a moment : Sila tunggu sebentar
  • Please come in : Sila masuk
  • Please sit down : Sila duduk
  • Please come again : Sila datang lagi
  • Where are you from ? : Awak dari mana?
  • I am from England : Saya dari England
  • What is your name? :  Siapa nama awak?
  • My name is Helen : Nama saya Helen
  • How old are you? : Berapa umur awak?
  • I am 25 years old : Umur saya 25 (dua puluh lima) tahun

Note :

Have you eaten? is a common greeting in Malay. It’s almost the same value as How are you?

Meeting someone new (2)

Dialogue

Nama siapa?
What’s (your) name?
Muhamad Ukasyah
Berasal dari mana?
Where are (you) from?
Saya berasal dari Sungei Petani
I come from Sungei Petani
Kerja apa ni?
What job do you do?
Sekarang saya tengah belajar
Now, I’m studying

Lesson

1. A full sentence should be Nama awak siapa? You can omit the word awak when speaking to a person addressed as you.
2. Berasal dari mana? Again in this case the word awak is ommitted
3. Kerja apa ni? Do you notice the word awak is omitted again? The word ni meaning this can be used when referring to any situation.

Umur berapa dik?
What’s (your) age?
Umur 18 (lapan belas)
18

Lesson
4. dik is short for adik, meaning brother or sister, used for any one younger than you. If someone is older, the word for brother is abang, the word for sister is kakak
5. Umur 18. In this case the word saya is omitted

Belajar di mana tu?
Where do (you) study?

Lesson
6. tu at the end of a sentence can carry the meaning itu (ie that) or simply explains a situation. In fact the word ni can be used also in replacement of tu

Di sekolah.. sekolah dekat sini..
At school.. at school near here..
Apa nama sekolah tu?
What’s the school’s name?
Sekolah Mahsuri
Mahsuri School

Lesson
7. sekolah tu. In this case, tu means itu (ie that)

Dah makan ke belum?
Have (you) eaten?
Dah
Already

Lesson
8. . Sudah makan? This is a very common phrase for greeting. Ecven though it mean have you eaten, but it actually means how are you.

Adik ni tinggal di mana?
Where do (you) live bother?
Tinggal di Taman Berlian
(I) live at Taman Berlian
Ada berapa adik-beradik?
How many siblings do (you) have?
3 (Tiga)
Three
Ada berapa adik-beradik lelaki?
How many boys?
Tiga, semua tiga.. semua lelaki
Three, all three.. all boys
Ok.. terima kasih dik..
Ok.. Thank you brother

Lesson
9. To say sister in the family, use adik beradik perempuan

Click here for Malay Vocabulary

Meeting someone new (2)

Click Video Lesson of this clip below

Meeting Someone New(2)

Meeting someone new

Click Video Lesson of this clip below

Meeting Someone New