Week 4A : Housekeeping Communication1

Hospitality English Program

Introduction

This lesson is about writing simple and continuous Questions and Answers using Singular subjects

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Identify Singular Subject and know how to match it with Simple or Continuous Verb
  • Identify and use Singular Subject with Simple Present Verb in Question and Answer
  • Identify and use Singular Subject with Present Continuous Verb and Non-verb in Question and Answer

Reference : Chapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6

Exercise 4a : Hospitality English Communication

Part 1 (Group work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Does Mr John want us to clean the room ? yes, he ____________ us to clean it.
  2. Why does this room smell ? It _____________ because of the damp carpet.
  3. Where is the room attendant going ? He ______________ to the office.
  4. Is the customer happy with our service? Yes, He _____________ very happy.
  5. Does our boss work today ? No, he ______________ because he is not well.
  6. Is the customer out of the room now? Yes, He __________ already out.
  7. What is the attendant cleaning? He _________________ the bathtub.
  8. What does he use to clean it? He ______________ the usual cleaning agent.
  9. Does he clean the room too? Yes, He ____________ it
  10. What else does the customer need ? She ______________another towel.

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 present sentences about :

Housekeeping activities

  1. (simple verb) Q : ________________________________________
  2. (simple verb) A : ________________________________________
  3. (simple verb) Q :________________________________________
  4. (simple verb) A : ________________________________________
  5. (cont verb) Q : __________________________________________
  6. (cont verb) A : __________________________________________
  7. (adjective) Q : __________________________________________
  8. (adjective) A : __________________________________________
  9. (prep / noun) Q : ________________________________________
  10. (prep / noun) A :_________________________________________

Sample Answers

Part 1 (Group work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Does Mr John want us to clean the room ? Yes, he wants us to clean it.
  2. Why does this room smell ? It smells because of the damp carpet.
  3. Where is the room attendant going ? He is going to the office.
  4. Is the customer happy with our service? Yes, He is very happy.
  5. Does our boss work today ? No, he doesn’t work because he is not well.
  6. Is the customer out of the room now? Yes, He is already out.
  7. What is the attendant cleaning? He is cleaning the bathtub.
  8. What does he use to clean it? He uses the usual cleaning agent.
  9. Does he clean the room too? Yes, He cleans it too.
  10. What else does the customer need ? She needs another towel.

Housekeeping activities

  1. (simple verb) Q : What does the customer want?
  2. (simple verb) A : He wants a towel
  3. (simple verb) Q : Does the air-cond work?
  4. (simple verb) A : It doesn’t work
  5. (cont verb) Q : Is the attendant cleaning the room now?
  6. (cont verb) A : Yes, he is cleaning the room.
  7. (adjective) Q : Is the cleaning agent toxic?
  8. (adjective) A : Yes, be careful! Is is very toxic
  9. (prep / noun) Q : Is the guest in the room?
  10. (prep / noun) A : No, He is not in the room right now.

Conclusion

1. In Simple Present Tense

  • A Singular subject combines directly with a Simple Singular Verb, eg : He goes
  • In a Question, Use ‘does’ before a subject, followed by a simple verb, eg : Does he go?

2. In Present Continuous Tense

  • Singular Subject is used with ‘is’ followed by a continuous verb, eg : He is going
  • Plural Subject is used with are followed by a continuous verb, eg : You are going
  • The position of ‘is’ and ‘are’ are reversed in Question, eg : Are you going? Is he going?

3. In sentences using an adjective or preposition, the use of am and are is similar to continuous verb, eg : He is happy, He is here, Is he happy?, Is he here?

4. Common errors to avoid : He is go, He going, Is he go? Does he going? Does he happy?

Malay – Hotel Check-in, Lesson 1

Dialogue

Ya Encik, boleh saya bantu?
Yes Sir, May I help you?
Saya nak.. nak check-in (ya).. satu bilik standard.. satu malam berapa?
I’d like to check-in.. one standard room.. one night how much?
Satu malam.. dua enam lapan (268)
One night.. 268 (RM268)
Lepas tu.. cara-cara pembayaran?
And then.. method of payment?
Nak check-in kan?
Do you want to check in right?
Ya ya.. saya nak check-in
Yes yes, I want to check-in

Lesson

1. Saya nak – when translated literally is : I want
The word to is not tranlated in Malay when using verb want to and like to. However, when using other verbs with to, such as  : I will go there to see him – to see must be translated as untuk berjumpa. In other words, when to is used by the first verb in a sentence, it is not translated in Malay, but to must be translated to untuk when used with a verb in other part of a sentence.
2. In Malay, it is very common to place an interrogative at the end of a sentence. It is also correct to place it at the front of a sentence, eg : Satu malam berapa? or Berapa satu malam?
3. Sometimes, Malays like to say numbers without mentioning hundred (ratus) or tenth (puluh). In the above dialogue, the proper way to say RM 268 is dua ratus, enam puluh lapan ringgit
4. Nak check-in kan? Nak = want, kan = right? The word kan is a Malaysian slang meaning right? It is short of bukan, meaning not. So, it actually translates : right or not?

Hotel Check-in Lesson 1

Hotel Check-in Lesson 2

Click here for Malay Vocabulary

Hotel Facilities

Hotel Reception

Click Video Lessons of this clip below :

Hotel Reception Lesson 1
Hotel Reception Lesson 2
Hotel Reception Lesson 3
Hotel Reception Lesson 4