Week 2A : Front Office Communication

Hospitality English Program

Introduction

This lesson is about Welcoming Guests using Plural subject with simple and continuous verbs and sentences without verb.

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Identify Plural Subject and know how to match it with Simple or Continuous Verb
  • Identify and use Simple Present Verb in Question and Answer
  • Identify and use Present Continuous Verb in Question and Answer
  • Identify sentences without a verb and how to use it
  • Use polite form ‘would you like’ in replacement of ‘do you want’

Watch this video and identify the simple or continuous verbs used


Activity – Group Work

  • Break up into groups of 5 and prepare 5 questions (related to each other) on what to ask when welcoming your guests at the reception (15-20 minutes)
  • Use : What, Where, Why, When, Who
  • What sorts of NOUNS have you used in the discussion?
  • What types of VERBS have you used in the discussion?
  • Have you used any Adjectives and Prepositions?
  • Have you arranged all your Nouns, Verbs, Adjectives and Preposition correctly?
  • Let’s discuss

Discussion :

Reference : Chapter 1Chapter 2

Explanation :  Simple, Continuous Verb and Non-Verbs

Explanation : ‘Would you like’ and ‘Could you please’

Exercise 2a : Hospitality English Communication

Part 1 (Group work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Would you like to book a room Sir? Yes, I ____________ to book a room now
  2. How many days would you like to stay Sir? I _____________ to stay for 2 days.
  3. How are you paying Sir ? I ______________ by credit card
  4. Are you happy to stay here Sir? Yes, I _____________ very happy to stay here.
  5. What time do you serve breakfast? We ______________ breakfast from 7.00am everyday
  6. Would you like a receipt? Yes, I _____________ to have it.
  7. Where would you like to go Sir? I _________________ to go to the river cruise
  8. Are you ready to go? Yes, I ______________ to go now
  9. Do you need a wake up call Sir? Yes, I ____________ a wake up call at 6am tomorrow
  10. Do you have any luggage Sir? Yes, I ______________ a few luggage here.

Part 2 (Group Work)

Watch the video and translate the main content to English. Using subject I and You, write 10 present sentences (using instruction in bracket) about :

Hotel Facilities

  1. (simple verb) Q ______________________________________________
  2. (simple verb) A ______________________________________________
  3. (simple verb) Q ______________________________________________
  4. (simple verb) A ______________________________________________
  5. (cont verb) Q ________________________________________________
  6. (cont verb) A ________________________________________________
  7. (adjective) Q ________________________________________________
  8. (adjective) A ________________________________________________
  9. (prep / noun) Q ______________________________________________
  10. (prep / noun) A ______________________________________________

Sample Answers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Part 1 (Group work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Would you like to book a room Sir? Yes, I would like to book a room now
  2. How many days would you like to stay Sir? I would like to stay for 2 days.
  3. How are you paying Sir ? I am paying by credit card
  4. Are you happy to stay here Sir? Yes, I am very happy to stay here.
  5. What time do you serve breakfast? We serve breakfast from 7.00am everyday
  6. Would you like a receipt? Yes, I would like to have it.
  7. Where would you like to go Sir? I would like to go to the river cruise
  8. Are you ready to go? Yes, I am ready to go now
  9. Do you need a wake up call Sir? Yes, I need a wake up call at 6am tomorrow
  10. Do you have any luggage Sir? Yes, I have a few luggage here.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Part 2 (Group Work)

Using subject I and You, write 10 present sentences (using instruction in bracket) about :

 

Hotel facilities

  1. (simple verb) Q : What type of services do you have here?
  2. (simple verb) A : We have wi-fi service, entertainment room, sports etc Sir
  3. (simple verb) Q : Do we have to pay for the internet service?
  4. (simple verb) A : No Sir, You do not have to pay for the service
  5. (cont verb) Q : Which room are you staying in Sir?
  6. (cont verb) A : I am staying in room 205
  7. (adjective) Q : Are you satisfied with our services?
  8. (adjective) A : Yes, I am indeed very satisfied
  9. (prep / noun) Q : Are you English Sir?
  10. (prep / noun) A : No, I am American

Conclusion

1. In Simple Present Tense

  • A Plural subject combines directly with a Simple Plural Verb, eg : I go
  • In a Question, Use ‘do’ before a subject, followed by a simple verb, eg : Do you go?
  • ‘Do you like’ is best replaced with ‘would you like’ when speaking to a guest

2. In Present Continuous Tense

  • I is used with ‘am’ followed by a continuous verb, eg : I am going
  • You is used with are followed by a continuous verb, eg : You are going
  • The position of ‘am’ and ‘are’ are reversed in Question, eg : Are you going? Am I going?

3. In sentences using an adjective or preposition, the use of am and are is similar to continuous verb, eg : I am happy, You are happy, Am I Happy? Are you happy?

4. Common errors to avoid : I am go, I going, Are you go? Do you going? Do you happy?

Week 8B : Hotel Information & Services – Restaurant

Hospitality English Communication

Introduction

This lesson is about providing Hotel Information & Services using Singular and Plural Subject in Present & Future Tenses

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Provide Hotel Information using Present & Future tenses
  • Use Simple Present & Simple Future Verbs in Question and Answer
  • Use Present Continuous & Future Continuous Verbs in Question and Answer
  • Use Present & Future ‘verb to be’ for sentences without a verb

Ref : Chapter 1, Chapter 2, Chapter 3, Chapter 4, Chapter 5

Restaurant Inquiry

A : Good _______________, May I assist you Sir?

B : What time does your restaurant open?

A : It opens at 7.00 in the morning everyday Sir

B : What time does it close?

A : It closes at 11.00 in the evening Sir

B : Does it have western food?

A : Certainly Sir. It provides western and asian food

B : Does it provide room service?

A : Certainly Sir. It provides 24 hour room service

B : Can I ask you about your room?

A : Certainly Sir, You may ask anything you like.. We’ll be very happy to assist you Sir

B : Does your room have a safety deposit?

A : Sure Sir. You can follow the instruction on how to use it Sir.

B : Where can I find the instruction?

A : It is available on the Safety Deposit door Sir. Is there anything else Sir?

B : Yes. Could you please book the restaurant for me?

A : Certainly Sir. When would you like to have dinner Sir?

B : Make it 8.00 this evening please… for 2 persons. Thank You

A : It’s a pleasure Sir

Exercise 8a : Hospitality English Communication

A customer inquires about the food available in your restaurant. Fill in the blanks with suitable word

1. Can you please _________ (explain) to me what _____ (to be) satay?

2. Certainly Sir, Satay _______ (to be) a Malay food. We ________ (use) marinated meat, chicken or mutton. We ________ (place) the meat on a skewer. Then we ________ (grill) it over charcoal.

3. How long ________ it take to cook over the griller? And how _____ we eat it?

4. It ________ (take) about 5 to 7 minutes to ________ (cook). But we ______ (have) to turn the satay so that both sides _________ (cook) well

5. We ________ (serve) satay with peanut sauce. You can ______ (dip) the satay into peanut sauce and _______ (eat) from the skewer.

6. What _______ the peanut sauce taste like? ______ it spicy?

7. The peanut sauce ________ (taste) sweet and spicy, but not too spicy.

8. _______ anything else come with it? ______ there any other condiment?

9. Yes, it also ________ (come) with rice cubes, onions and cucumber.

10. Thank you. You ______ very kind to _________ (provide) this information to me.

Sample Answers

Exercise 8a : Hospitality English Communication

A customer inquires about the food available in your restaurant. Fill in the blanks with suitable word

1. Can you please explain (explain) to me what is (to be) satay?

2. Certainly Sir, Satay is (to be) a Malay food. We use (use) marinated meat, chicken or mutton. We stick (stick) the meat on a skewer. Then we grill (grill) it over charcoal.

3. How long does it take to cook over the griller? And how do we eat it?

4. It takes (take) about 5 to 7 minutes to cook (cook). But we have (have) to turn the satay so that both sides cook (cook) well

5. We serve (serve) satay with peanut sauce. You can dip (dip) the satay into peanut sauce and eat (eat) from the skewer.

6. What does the peanut sauce taste like? Is it spicy?

7. The peanut sauce tastes (taste) sweet and spicy, but not too spicy.

8. Does anything else come with it? Is there any other condiment?

9. Yes, it also comes (come) with rice cubes, onions and cucumber.

10. Thank you. You are very kind to provide (provide) this information to me.

Chapter 6 : How to use Malay Verb

DLS Malay Communication Syllabus

Malay Verbs

There are some similarities between English and Malay verbs such as :

  1. Simple : I work in Malaysia – Saya bekerja di Malaysia
  2. Continuous : I am working – Saya sedang bekerja
  3. Perfect : I have finished work – Saya sudah habis bekerja

Present Actions

There are 2 types of verbs which can be used in present tense :

  1. Simple Verb, eg : I seeSaya lihat
  2. Continuous Verb, eg : I am seeingSaya sedang melihat
  • To indicate do not or does not, use tidak, eg I don’t see – Saya tidak lihat

Note :

  1. All present verb to be ie : ‘is are am’ are changed to ‘sedang’
  2. Continuous action using sedang is best described as action which is currently happening
  3. Note that in English, sometimes continuous action is referred to as future. In Malay continuous action cannot be referred to as future
  4. When using ‘sedang’ it is best to add prefix ‘me’ (pronounced as ‘me’ in ‘mermaid), ie Saya sedang melihat.
  5. Prefix and suffix will be discussed in Level 2. However, it does not change the meaning without using the prefix

Past Actions

There are 3 types of verbs which can be used for past tense :

  1. Simple Verb, eg : I saw Ali just now – Saya berjumpa tadi
  2. Continuous, eg : I was seeing Ali just now – Saya sedang berjumpa Ali tadi
  3. Perfect, eg : I have seen Ali – Saya sudah berjumpa Ali
  • To indicate did not – use ‘tidak‘, eg : I did not see Ali – Saya tidak berjumpa Ali
  • To indicate ‘not yet’ ie have not or has not – use belum, eg : I have not seen Ali – Saya belum berjumpa Ali

Note :

  1. Malay Simple past tense does not exist. Malay uses time to indicate simple past tense.
  2. All past verb to be, ie : ‘was, were‘ are changed to ‘sedang‘. Time is used to indicate past continuous
  3. The word ‘sudah‘ or ‘telah‘ is equivalent to perfect tense in English, which indicates an action has been done
  4. To indicate ‘not yet‘, use have not – belum, eg : I haven’t seen Ali – Saya belum berjumpa Ali

Future Actions

Only Simple Future verb can be used for future tense :

  1. Simple Future, eg : I will seeSaya akan berjumpa

  • To indicate ‘will not or cannot‘ use tidak, eg : I will not see – Saya tidak akan berjumpa

Note :

  1. It is best to use a simple future verb to indicate a future action
  2. Other common future verbs : can – boleh, must – mesti, should – patut, might – mungkin
  3. To indicate ‘not’ for future, use ‘tidak’, eg : I cannot come tomorrow – Saya tidak boleh datang esok

Simple Verbs in Present, Past and Future

Simple Malay verb is the same whether for present tense or past tense. Singular or Plural verbs in Malay do not exist. Study the following sentences :

  1. I eat here everyday : Saya makan di sini setiap hari
  2. She eats here everyday : Dia makan di sini setiap hari
  3. I don’t eat here everyday : Saya tidak makan di sini setiap hari
  4. She doesn’t eat here everyday : Dia tidak makan di sini setiap hari
  5. I ate here yesterday : Saya makan di sini semalam
  6. She ate here yesterday : Dia makan di sini semalam
  7. I didn’t eat here yesterday : Saya tidak makan di sini semalam
  8. She didn’t eat here yesterday : Dia tidak makan di sini semalam

Continuous in Present and Past Tense (cannot be used for future actions)

  1. I am driving now : Saya sedang memandu sekarang
  2. She is driving now : Dia sedang memandu sekarang
  3. They are driving now : Mereka sedang memandu sekarang
  4. I was driving just now : Saya sedang memandu tadi
  5. She was driving just now : Dia sedang memandu tadi
  6. They were driving just now : Mereka sedang memandu tadi
  7. I am not driving now : Saya tidak memandu sekarang
  8. I was not driving just now : Saya tidak memandu tadi
  9. They were not driving just now : Mereka tidak memandu tadi
  10. She was not driving just now : Dia tidak memandu tadi

Note :

  1. There is a spelling change when prefix ‘me’ (pronounced as ‘me’ in ‘mermaid’) is used. Prefix will be discussed in level 2
  2. If prefix ‘me’ is not used, it doesn’t change the meaning at all, however it is best to use prefix ‘me’ (pronounced as ‘me’ in ‘mermaid’) for continuous actions
  3. Prefix ‘me’ can even be used with simple verb without changing the meaning, eg : Saya melihat

Perfect Verbs in Past Actions

  1. I have done the job : Saya telah membuat kerja itu
  2. She has done the job : Dia telah membuat kerja itu
  3. They have done the job : Mereka telah membuat kerja itu
  4. I had done the job yesterday : Saya telah membuat kerja itu semalam
  5. She had done the job yesterday : Dia telah membuat kerja itu semalam
  6. I haven’t done the job yet : Saya belum membuat kerja itu lagi
  7. She hasn’t done the job yet : Dia belum membuat kerja itu lagi

Note :

  1. It is best to use prefix ‘me‘ when using sudah or telah
  2. As a matter of fact, there are 5 types of prefix ‘me’ ie : me, mem, men, meng and meny. These prefix will be discussed in Level 2.
  3. It does not change the meaning if prefix ‘me’ is not used.
  4. In Malay daily conversation, the prefix ‘me’ is often not used. However, in writing, it will show significant grammatical error if ‘me’ is omitted.
  5. Perhaps, getting familiar with prefix ‘me’ can be quite challenging.
  6. Without the knowledge of prefix ‘me’, one may not be able to identify a root verb
  7. Please be sure to follow Syllabus of Level 2 soon.

Sample Sentences

1. I went to Kuala Lumpur yesterday but I did not stay the night there
Saya pergi ke Kuala Lumpur semalam tetapi saya tidak bermalam di sana

2. I bought some sugar but I forgot the coffee
Saya beli sedikit gula tetapi saya lupa kopi

3. She came here but she didn’t say anyhting
Dia datang ke sini tetapi dia tidak berkata apa-apa

4. I want to buy a car but I haven’t saved enough money yet
Saya mahu membeli sebuah kereta tetapi saya belum simpan duit yang cukup lagi

5. I don’t know if I can do it but I will try
Saya tidak pasti kalau saya boleh membuatnya tetapi saya akan cuba

6. I am driving right now, I will call you later
Saya sedang memandu sekarang, saya akan telefon awak nanti

7. They are travelling to the north
Mereka sedang menghala ke utara

8. They haven’t arrived yet, they are still on the way
Mereka belum tiba lagi, mereka masih di dalam perjalanan

9. They can come here but they cannot stay here
Mereka boleh datang ke sini tetapi mereka tidak boleh tinggal di sini

10. I want to go home because I feel sleepy
Saya mahu pulang sebab saya rasa mengantuk

Week 14 : Passive Voice – Present Q & A

English Communication Lesson

Introduction

This lesson is about writing simple and continuous passive Questions and Answers using Singular & Plural subjects

Duration : 90 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Identify active and passive sentences
  • Know how to use verb to be and perfect verb to construct passive sentences
  • Change active to passive sentences

Video : Coming Soon

Reference : Chapter 8

Note : Passive voice is desired when writing report, essay, deliver a speech etc.. In this lesson, active questions are converted to passive mode, or better known as passive voice

When using, passive voice, only Perfect Verbs can be used

Exercise 14a : Basic English Communication

Part 1 (Individual Work)

Change the following active questions to passive questions

  1. Does your brother use his car everyday : ____ his car ______ everyday?
  2. Does he open the shop everyday? : ___ his shop ______ everyday?
  3. Does she always remind you to do it? : ____ you always _______ to do it?
  4. What does he teach the students?  What ____ the students ______ ?
  5. Does he conduct the meeting every morning? : ____ the meeting ______ every morning?
  6. Is she inviting them to the ceremony? : _____ they _____ _______ to the ceremony?
  7. Are they preparing breakfast now? : ____ the breakfast ______ _______  now?
  8. Is he doing the job now? : ____ the job _____ ______ now?
  9. Are they searching the children? :  ____ the children _____ _______ ?
  10. Is he washing his car? : ____ his car _____ _________ ?

Part 2 (Group Work)

Using Singular or Plural subject, write 10 present passive Questions and Answers about :

My favourite TV Channel

  1. (simple passive) Q : _________________________________
  2. (simple passive) A : _________________________________
  3. (simple passive) Q : _________________________________
  4. (simple passive) A : _________________________________
  5. (simple passive) Q : _________________________________
  6. (simple passive) A : _________________________________
  7. (cont passive) Q : ___________________________________
  8. (cont passive) A : ___________________________________
  9. (cont passive) Q : ___________________________________
  10. (cont passive) A : ___________________________________

Sample Answers

Exercise 14a : Basic English Communication

Part 1 (Individual Work)

Change the following active questions to passive questions

  1. Does your brother use his car everyday : Is his car used everyday?
  2. Does he open the shop everyday? : Is his shop opened everyday?
  3. Does she always remind you to do it? : Are you always reminded to do it?
  4. What does he teach the students?  What are the students taught ?
  5. Does he conduct the meeting every morning? : Is the meeting conducted every morning?
  6. Is she inviting them to the ceremony? : Are they being invited to the ceremony?
  7. Are they preparing breakfast now? : Is the breakfast being prepared now?
  8. Is he doing the job now? : Is the job being done now?
  9. Are they searching the children? :  Are the children being searched ?
  10. Is he washing his car? : Is his car being washed ?

Part 2  (Group Work)

Using Singular or Plural subject, write 10 present passive Questions and Answers about :

My favourite TV Channel

  1. (simple passive) Q : Are the movies screened on Astro?
  2. (simple passive) A : Yes, they are screened on Astro
  3. (simple passive) Q : When are the movies shown?
  4. (simple passive) A : They are shown everyday
  5. (simple passive) Q : Are the movies already changed for this month?
  6. (simple passive) A : Yes, they are already changed
  7. (cont passive) Q : Is academy fantasia being hosted by Sarimah?
  8. (cont passive) A : Yes, it is currently being hosted by Sarimah
  9. (cont passive) Q : Are votes currently being accepted by Astro?
  10. (cont passive) A : Yes, votes are currently being accepted

Week 13 : Passive Voice – Present Statement

English Communication Lesson

Introduction

This lesson is about writing simple and continuous passive Statements using Singular & Plural subjects

Duration : 90 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Identify active and passive sentences
  • Know how to use verb to be and perfect verb to construct passive sentences
  • Change active to passive sentences

Reference : Chapter 8

Note : Passive voice is desired when writing report, essay, deliver a speech etc.. In this lesson, active sentences are converted to passive mode, or better known as passive voice

When using, passive voice, only Perfect Verbs can be used

Video : Coming soon

Exercise 13a : Basic Communication English

Part 1 (Individual work)

Change the following active simple and active continuous statements to present simple passive and present continuous passive voice.

  1. My brother uses his car everyday : His car ____ _________ everyday
  2. He opens the shop every morning : His shop ____ ________ every morning
  3. She always reminds you to do it : You _____ always _________ to do it
  4. He teaches the students every Monday : The students ____ _______ every Monday
  5. He conducts a meeting every morning : The meeting ___ ________ every morning
  6. She is inviting them to the ceremony : They ____ ______ _______ to the ceremony
  7. They are preparing breakfast now : The breakfast ___ _____ ______ now
  8. He is doing the job now. The job ___ ______ _______ now
  9. They are searching the children. The children ____ _____ _______
  10. He is washing his car : His car ___ _____ _______

Part 2 (Group Work)

Using Singular or Plural subject, write 10 present passive Statements about :

My favourite food

  1. (simple passive) A : ________________________________________
  2. (simple passive) A : ________________________________________
  3. (simple passive) A :________________________________________
  4. (simple passive) A : ________________________________________
  5. (simple passive) A : ________________________________________
  6. (simple passive) A : ________________________________________
  7. (simple passive) A : ________________________________________
  8. (simple passive) A : ________________________________________
  9. (cont passive) A : __________________________________________
  10. (cont passive) A :__________________________________________

Sample Answers

Exercise 13a : Basic Communication English

Part 1 (Individual work)

Change the following active simple and active continuous statements to present simple passive and present continuous passive voice.

  1. My brother uses his car everyday : His car is used everyday
  2. He opens the shop every morning : His shop is opened every morning
  3. She always reminds you to do it : You are always reminded to do it
  4. He teaches the students every Monday : The students are taught every Monday
  5. He conducts a meeting every morning : The meeting is conducted every morning
  6. She is inviting them to the ceremony : They are being invited to the ceremony
  7. They are preparing breakfast now : The breakfast is being prepared now
  8. He is doing the job now. The job is being done now
  9. They are searching the children. The children are being searched
  10. He is washing his car : His car is being washed

Part 2 (Group Work)

Using Singular subject, write 10 present passive Statements about :

My favourite food

  1. (simple passive) A : Roti Canai is made of flour
  2. (simple passive) A : It is eaten with curry sauce
  3. (simple passive) A : It is sold at many mamak restaurant
  4. (simple passive) A : The sauce is prepared by the workers
  5. (simple passive) A : Roti canai is marinated overnight before it is cooked
  6. (simple passive) A : Roti is usually eaten for breakfast
  7. (simple passive) A : It is sold at RM1.00 per piece
  8. (simple passive) A : It is also sold at Malay restaurant
  9. (cont passive) A : It is being kneaded by the staff
  10. (cont passive) A : Its sauce is being prepared

Week 5B : Recreation Communication

Hospitality English Program

Introduction

This lesson is about writing Present, Future and Past Questions and Answers using Singular & Plural subjects

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Use Plural Subject with Present, Future & Past Simple or Continuous Verb
  • Use Singular Subject with Present, Future & Past Simple Verb in Question and Answer
  • Use Singular & Plural Subject with Non-verb in Question and Answer

Reference : Chapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6Chapter 7

Recreation Activities

Exercise 5b : Hospitality English Communication

Part 1 (Group work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Do you have italian speed boats ? No, We ____________ it at the moment.
  2. Did Mr Ron hit the rock with the boat ? Yes, He _____________ it yesterday.
  3. Did you send him to the hospital ? Yes, We ______________ him there.
  4. How was he after that? He _____________ alright.
  5. What did the doctor say ? The doctor __________ nothing to worry about
  6. When did you start this service? We __________ it last 5 years.
  7. How many boats did you have in the beginning ? We only _________ 3 boats.
  8. How many boats do you have now? Now we ______________ 10 boats.
  9. Are they all functioning? Yes, they ______all __________
  10. May I try the boat? Certainly Sir, You ______________ it.

Part 2 (Group Work)

Using subject Plural subject (eg : the customer), write 10 past sentences about :

Recreation activities

  1. (simple verb) Q : ____________________________________
  2. (simple verb) A : ____________________________________
  3. (simple verb) Q : ____________________________________
  4. (simple verb) A : ____________________________________
  5. (cont verb) Q : ______________________________________
  6. (cont verb) A : ______________________________________
  7. (adjective) Q : ______________________________________
  8. (adjective) A : ______________________________________
  9. (prep / noun) Q : ____________________________________
  10. (prep / noun) A : ____________________________________

Sample Answers

Exercise 5b : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. Do you have italian speed boats ? No, We ____________ it at the moment.
  2. Did Mr Ron hit the rock with the boat ? Yes, He _____________ it yesterday.
  3. Did you send him to the hospital ? Yes, We ______________ him there.
  4. How was he after that? He _____________ alright.
  5. What did the doctor say ? The doctor __________ nothing to worry about
  6. When did you start this service? We __________ it last 5 years.
  7. How many boats did you have in the beginning ? We only _________ 3 boats.
  8. How many boats do you have now? Now we ______________ 10 boats.
  9. Are they all functioning? Yes, they ______all __________
  10. May I try the boat? Certainly Sir, You ______________ it.

Part 2 (Group Work)

Using subject Plural subject (eg : the customer), write 10 past sentences about :

Recreation activities

  1. (simple verb) Q : Did you rent the boat from here
  2. (simple verb) A : Yes, I rent it from here
  3. (simple verb) Q : How much did you pay for the rental?
  4. (simple verb) A : I paid only RM30
  5. (cont verb) Q : Were you enjoying your ride?
  6. (cont verb) A : Yes, I was enjoying it so much
  7. (adjective) Q : Were you satisfied with the boat?
  8. (adjective) A : Indeed, I was very satisfied
  9. (prep / noun) Q : What time were you there?
  10. (prep / noun) A : I was there about 5pm

Conclusion

1. In Future Simple Present Tense

  • A Singular subject combines directly with a Future Verb, eg : He can go
  • In a Question, Use ‘future verb’ before a subject, followed by a simple verb, eg : Can he go?

2. In Future Continuous Tense

  • Singular or Plural Subject is used with ‘future verb’ followed by ‘be’ and a continuous verb, eg : He will be going
  • The position of ‘future verb’ is reversed in Question, eg : Will he be going?

3. In sentences using an adjective or preposition, the use of future verb is similar to continuous verb, eg : He will be happy, He will be here, Will he be happy?

4. Common errors to avoid : He will be go, He will going

Week 5A : SPA Communication

Hospitality English Program

Introduction

This lesson is about writing Present, Future and Past Questions and Answers using Singular & Plural subjects

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Use Plural Subject with Present, Future & Past Simple or Continuous Verb
  • Use Singular Subject with Present, Future & Past Simple Verb in Question and Answer
  • Use Singular & Plural Subject with Non-verb in Question and Answer

Reference : Chapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6, Chapter 7

Exercise 5a : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What type of services do you offer ? We ____________ massage service.
  2. Did you make a booking Madam ? Yes, I _____________ it yesterday.
  3. Have you finished with my nails ? Yes, I ______________ it already.
  4. When do I need to come again? You _____________ to come here tomorrow.
  5. Were you satisfied with our previous service ? Yes, I ______________  with it.
  6. Did you get pedicure service yesterday? No, I __________ it.
  7. Have you finished massaging my back ? No, I _________ it yet.
  8. Did you finish massaging Mdm Vicky? No, I ______________ it properly.
  9. How long do you take to complete a massage? Usually, we ____________ 30 minutes
  10. Could you please lye down here Madam? No, I ______________ down, my back hurts.

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 past sentences about :

SPA activities

  1. (simple verb) Q : ________________________________________
  2. (simple verb) A : ________________________________________
  3. (simple verb) Q :________________________________________
  4. (simple verb) A : ________________________________________
  5. (cont verb) Q : __________________________________________
  6. (cont verb) A : __________________________________________
  7. (adjective) Q : __________________________________________
  8. (adjective) A : __________________________________________
  9. (prep / noun) Q : ________________________________________
  10. (prep / noun) A :_________________________________________

Sample Answers

Exercise 5a : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What type of services do you offer ? We offer massage service.
  2. Did you make a booking Madam ? Yes, I made it yesterday.
  3. Have you finished with my nails ? Yes, I have finished it already.
  4. When do I need to come again? You need to come here again tomorrow.
  5. Were you satisfied with our previous service ? Yes, I was very satisfied with it.
  6. Did you get pedicure service yesterday? No, I did’n get it.
  7. Have you finished massaging my back ? No, I haven’t finished it yet.
  8. Did you finish massaging Mdm Vicky? No, I didn’t finish it properly.
  9. How long do you take to complete a massage? Usually, we take 30 minutes
  10. Could you please lye down here Madam? No, I can’t lye down, my back hurts.

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 past sentences about :

SPA activities

  1. (simple verb) Q : What time did the client come here
  2. (simple verb) A : She came about 11 am
  3. (simple verb) Q : What service did she ask for?
  4. (simple verb) A : She only asked for massage
  5. (cont verb) Q : Was she screaming during the massage?
  6. (cont verb) A : No, she was not screaming
  7. (adjective) Q : Was she happy with our service?
  8. (adjective) A : I think she was very happy
  9. (prep / noun) Q : Was she here yesterday
  10. (prep / noun) A : Yes, She was here yesterday

Conclusion

1. In Future Simple Present Tense

  • A Singular subject combines directly with a Future Verb, eg : He can go
  • In a Question, Use ‘future verb’ before a subject, followed by a simple verb, eg : Can he go?

2. In Future Continuous Tense

  • Singular or Plural Subject is used with ‘future verb’ followed by ‘be’ and a continuous verb, eg : He will be going
  • The position of ‘future verb’ is reversed in Question, eg : Will he be going?

3. In sentences using an adjective or preposition, the use of future verb is similar to continuous verb, eg : He will be happy, He will be here, Will he be happy?

4. Common errors to avoid : He will be go, He will going

Chapter 2 – How to Construct Present Sentences

English Communication Syllabus

What is Subject – Verb AGREEMENT ?

In a Present sentence,

Singular Subject must agree with Singular verb

Plural Subject must agree with Plural Verb

[Singular subject] + [Singular verb] ,  [Plural subject] + [Plural verb]

  • S : My brother works, but P : My brothers work
  • S : He is working, but P : They are working
  • S : She has eaten, but P : They have eaten

S = Singular, P = Plural

What is the difference when ‘s’ is used with a noun, and when ‘s’ used with a verb?

Note : ‘s’ is used with nouns to indicate Plural Noun Eg : brothers

‘s’ is used with verb to indicate Singular Verb Eg : works, is, has


PRESENT ACTIONS

There are 3 ways to describe present actions

Simple Present Sentences

[Subject (P)] + [Vs.pr(p)]

[Subject (S)] + [Vs.pr(s)]

  • Vs.pr (p) = take (Verb – simple present plural)
  • Vs.pr (s) = takes (Verb – simple present singular)

Examples :

  • I take the bus to school everyday
  • She takes the bus to school everyday

S = Singular, P = Plural

Continuous Present Sentences

[ I ] + [ am ] + [ Vc ]

[ Subject (S) ] + [ is ] + [ Vc ]

[ Subject (P) ] + [ are ] + [ Vc ]

Vc = Continuous Verb, eg : taking

  • eg : I am taking
  • eg : She is taking
  • eg : They are taking

S = Singular, P = Plural

Non Verb

(Sentences using adjective, preposition, noun)

Note : Whenever there is no verb after a subject, ‘to be’ ie  is, are or am must be used before the adjective, preposition or noun

[ I ] + [ am ] + [ p / a / n ]

[ Subject (S) ] + [ is ] + [ p / a / n ]

[ Subject (P) ] + [ are ] + [ p / a / n ]

  • eg : I am happy, I am here, I am a nurse
  • eg : She is pretty, She is there, She is my wife
  • eg : They are noisy, They are in the room, They are students

S = Singular, P = Plural, p = preposition, a = adjective, n = noun

Present Action  – Giving Answer / Statement

Simple Verb (Vs)

  • I : I take the bus from here everyday. I don’t take the bus everyday
  • S : She takes the bus from here everyday. She doesn’t take the bus everyday
  • P : They take the bus from here everyday. They don’t take the bus everyday

S = Singular, P = Plural

Note : There is a rule in English Grammar that whenever don’t, doesn’t or didn’t are used, the following verb must be Simple Present Plural, eg : don’t take, doesn’t take, didn’t take

Continuous Verb (Vc)

  • I : I am taking the bus now. I am not taking the bus now
  • S : She is taking the bus now. She is not taking the bus now
  • P : They are taking the bus now. They are not taking the bus now

S = Singular, P = Plural

Non Verb : Adjective (a), Preposition (p), Noun (n)

  • I : I am very happy (a). I am not confident (a)
  • S : She is from Penang (p). She is not in her room (p)
  • P : They are students (n). They are not lawyers (n)

S = Singular, P = Plural

More Examples :

  • I eat rice everyday. I don’t eat rice everyday
  • I am eating rice now. I am not eating rice now
  • I am in London now. I am not in KL now
  • She eats rice everyday. She doesn’t eat rice everyday
  • She is eating rice now. She is not eating rice now
  • She is happy today. She is not happy today
  • They eat rice everyday They don’t eat rice everyday
  • They are eating rice now They are not eating rice now
  • They are from England They are not from France