Week 8B : Hotel Information & Services – Restaurant

Hospitality English Communication

Introduction

This lesson is about providing Hotel Information & Services using Singular and Plural Subject in Present & Future Tenses

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Provide Hotel Information using Present & Future tenses
  • Use Simple Present & Simple Future Verbs in Question and Answer
  • Use Present Continuous & Future Continuous Verbs in Question and Answer
  • Use Present & Future ‘verb to be’ for sentences without a verb

Ref : Chapter 1, Chapter 2, Chapter 3, Chapter 4, Chapter 5

Restaurant Inquiry

A : Good _______________, May I assist you Sir?

B : What time does your restaurant open?

A : It opens at 7.00 in the morning everyday Sir

B : What time does it close?

A : It closes at 11.00 in the evening Sir

B : Does it have western food?

A : Certainly Sir. It provides western and asian food

B : Does it provide room service?

A : Certainly Sir. It provides 24 hour room service

B : Can I ask you about your room?

A : Certainly Sir, You may ask anything you like.. We’ll be very happy to assist you Sir

B : Does your room have a safety deposit?

A : Sure Sir. You can follow the instruction on how to use it Sir.

B : Where can I find the instruction?

A : It is available on the Safety Deposit door Sir. Is there anything else Sir?

B : Yes. Could you please book the restaurant for me?

A : Certainly Sir. When would you like to have dinner Sir?

B : Make it 8.00 this evening please… for 2 persons. Thank You

A : It’s a pleasure Sir

Exercise 8a : Hospitality English Communication

A customer inquires about the food available in your restaurant. Fill in the blanks with suitable word

1. Can you please _________ (explain) to me what _____ (to be) satay?

2. Certainly Sir, Satay _______ (to be) a Malay food. We ________ (use) marinated meat, chicken or mutton. We ________ (place) the meat on a skewer. Then we ________ (grill) it over charcoal.

3. How long ________ it take to cook over the griller? And how _____ we eat it?

4. It ________ (take) about 5 to 7 minutes to ________ (cook). But we ______ (have) to turn the satay so that both sides _________ (cook) well

5. We ________ (serve) satay with peanut sauce. You can ______ (dip) the satay into peanut sauce and _______ (eat) from the skewer.

6. What _______ the peanut sauce taste like? ______ it spicy?

7. The peanut sauce ________ (taste) sweet and spicy, but not too spicy.

8. _______ anything else come with it? ______ there any other condiment?

9. Yes, it also ________ (come) with rice cubes, onions and cucumber.

10. Thank you. You ______ very kind to _________ (provide) this information to me.

Sample Answers

Exercise 8a : Hospitality English Communication

A customer inquires about the food available in your restaurant. Fill in the blanks with suitable word

1. Can you please explain (explain) to me what is (to be) satay?

2. Certainly Sir, Satay is (to be) a Malay food. We use (use) marinated meat, chicken or mutton. We stick (stick) the meat on a skewer. Then we grill (grill) it over charcoal.

3. How long does it take to cook over the griller? And how do we eat it?

4. It takes (take) about 5 to 7 minutes to cook (cook). But we have (have) to turn the satay so that both sides cook (cook) well

5. We serve (serve) satay with peanut sauce. You can dip (dip) the satay into peanut sauce and eat (eat) from the skewer.

6. What does the peanut sauce taste like? Is it spicy?

7. The peanut sauce tastes (taste) sweet and spicy, but not too spicy.

8. Does anything else come with it? Is there any other condiment?

9. Yes, it also comes (come) with rice cubes, onions and cucumber.

10. Thank you. You are very kind to provide (provide) this information to me.

Week 6A : Calls & Customer Concerns – Restaurant

Hospitality English Communication

Introduction

This lesson is about answering calls using Singular and Plural Subject in Present & Future Tenses

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Provide Hotel Information using Present & Future tenses
  • Use Simple Present, Simple Future & Simple Past Verbs in Question and Answer
  • Use Present Continuous, Future Continuous & Past Continuous Verbs in Question and Answer
  • Use Present, Future & Past ‘verb to be’ for sentences without a verb

Ref : Chapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6Chapter 7

Answering Call : Restaurant

Using Present and Future

Waiter : _____________ (name of restaurant), Good _______________, _____________ (your name) speaking, how can I help you Sir?

Guest : Good _______________. Could you please tell me what type of food do you serve there?

Waiter : Certainly Sir. We serve Asian food and Western food Sir. We also serve cocktails, soft drinks, tea and coffee

Guest : What type of Asian food do you serve?

Waiter : We serve Malaysian, Chinese and Thai food Sir.

Guest : Good. What is your opening hours there?

Waiter : We open everyday from 7 in the morning until 11 in the evening Sir

Guest : I would like to book a table for 2 persons please

Waiter : Certainly Sir. What time would you like to have dinner Sir?

Guest : Make it 8 in the evening

Waiter : Would you like a smoking or non-smoking area Sir?

Guest : A non-smoking area please

Waiter : Certainly Sir. Let me repeat your reservation Sir. Mr_____________, Room___________, at 8 in the evening, non-smoking area.

Guest : Excellent

Waiter : Is there anything else that we could assist you Sir?

Guest : That’s all for the time being thank you

Waiter : You’re welcome Sir. Have a nice day

Past Tense : watch this video and identify the Past Tense Verbs used

Answering Call – Restaurant

Using Past, Present and Future Tenses

Waiter : _____________ (name of restaurant), Good _______________, _____________ (your name) speaking, how can I help you Sir?

Guest : Good _______________. I made a booking earlier on, but I would like to cancel it now

Waiter : Certainly Sir. May I know which day you made the booking for?

Guest : I made it for tomorrow, My name is Johnson

Waiter : My apology Sir, I could not see any name by Johnson. Did you speak to a waiter or a waitress, Sir?

Guest : I spoke to a waiter. As a matter of fact, I spoke to you. Did you remember?

Waiter : Oh yes, Mr Johnson, I remember now. We spoke on the phone yesterday. I apologize Sir. I forgot to write it down.

Guest : I would like to re-book a table for 2 persons tomorrow though.

Waiter : Certainly Sir. What time would you like to have dinner tomorrow Sir?

Guest : Say, 7 in the evening

Waiter : Would you like a smoking or non-smoking area Sir?

Guest : A non-smoking area please

Waiter : Certainly Sir. Let me repeat your reservation Sir. Mr_____________, Room___________, at 7 in the evening, non-smoking area.

Guest : Excellent, and don’t forget to write it down this time, ok?

Waiter : Certainly Sir, Is there anything else that we could assist you Sir?

Guest : That’s all for the time being thank you

Waiter : You’re welcome Sir. Have a nice day

Exercise 6a : Hospitality English Communication

Part 1 : Using Singular Subject

The following questions use either simple or continuous verbs and Singular Subject. Underline correct answer in bracket, then answer the questions.

  1. Does Mr Bernard (eat/eating) here everyday ?  Yes, he _______________ here everyday
  2. Is he (stay/staying) in this hotel? No, He ________n’t__________ here
  3. Did he (come/coming) here yesterday? No, He ________n’t _________ yesterday
  4. Was he (have/having) lunch just now when I called? Yes, He _______________
  5. Did he (order/ordered) food already? Yes, he _______________ already
  6. Does he always (drink/drinking) orange juice? Yes, he always __________ orange juice
  7. Where is he (go / going ) now?  He _______________ to the gift shop
  8. What did he (say / saying ) just now? He _____________ he wanted the bill
  9. Where did he (sit/sitting) just now? He __________________ at table 3
  10. Does he always (pay/paying) cash? He always _____________ cash

Part 2 : Using Plural Subject

The following questions use either simple or continuous verbs and Plural Subject. Underline correct answer in bracket, then answer the questions.

  1. Do you (eat/eating) here everyday ?  Yes, I _______________ here everyday
  2. Are you (stay/staying) in this hotel? No, I ________n’t__________ here
  3. Did you (come/coming) here yesterday? No, I ________n’t _________ yesterday
  4. Were you (have/having) lunch just now when I called? Yes, I _______________
  5. Did you (order/ordered) food already? Yes, I _______________ already
  6. Do you always (drink/drinking) orange juice? Yes, I always __________ orange juice
  7. Where are you (go / going ) now?  I _______________ to the gift shop
  8. What did you (say / saying ) just now? I _____________ I wanted the bill
  9. Where did you (sit/sitting) just now? I __________________ at table 3
  10. Do you always (pay/paying) cash? Yes, I always _____________ cash

Sample Answers

Exercise 6a : Hospitality English Communication

Part 1 : Using Singular Subject

The following questions use either simple or continuous verbs and Singular Subject. Underline correct answer in bracket, then answer the questions.

  1. Does Mr Bernard (eat/eating) here everyday ?  Yes, he eats here everyday
  2. Is he (stay/staying) in this hotel? No, He isn’t staying here
  3. Did he (come/coming) here yesterday? No, He didn’t come here yesterday
  4. Was he (have/having) lunch just now when I called? Yes, He was having lunch
  5. Did he (order/ordered) food already? Yes, he ordered already
  6. Does he always (drink/drinking) orange juice? Yes, he always drinks orange juice
  7. Where is he (go / going ) now?  He is going to the gift shop
  8. What did he (say / saying ) just now? He said he wanted the bill
  9. Where did he (sit/sitting) just now? He sat at table 3
  10. Does he always (pay/paying) cash? He always pays cash

Part 2 : Using Plural Subject

The following questions use either simple or continuous verbs and Plural Subject. Underline correct answer in bracket, then answer the questions.

  1. Do you (eat/eating) here everyday ?  Yes, I eat here everyday
  2. Are you (stay/staying) in this hotel? No, I am not staying here
  3. Did you (come/coming) here yesterday? No, I didn’t come yesterday
  4. Were you (have/having) lunch just now when I called? Yes, I was having
  5. Did you (order/ordered) food already? Yes, I ordered already
  6. Do you always (drink/drinking) orange juice? Yes, I always drink orange juice
  7. Where are you (go / going ) now?  I am going to the gift shop
  8. What did you (say / saying ) just now? I said I wanted the bill
  9. Where did you (sit/sitting) just now? I sat at table 3
  10. Do you always (pay/paying) cash? Yes, I always pay cash

Restaurant Information

Restaurant-Bar Inquiry

Week 3A : Restaurant Communication2

Hospitality English Program

Introduction

This lesson is about writing simple and continuous Questions and Answers using Singular subjects

Duration : 120 minutes

Learning Outcome

At the end of this lesson, you must be able to :

  • Identify Singular Subject and know how to match it with Simple or Continuous Verb
  • Identify and use Singular Subject with Simple Present Verb in Question and Answer
  • Identify and use Singular Subject with Present Continuous Verb and Non-verb in Question and Answer

Reference : Chapter 1Chapter 2Chapter 3

Watch this video and identify the simple or continuous verbs used

Exercise 3a : Hospitality English Communication

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What time does this restaurant open ? It ____________ at 6pm.
  2. What does this restaurant sell ? It _____________ oriental food.
  3. Where is the waiter going ? He ______________ to the kitchen.
  4. Is he happy to serve us? Yes, He _____________ very happy to serve you Madam.
  5. What does the customer want ? He ______________ to order a plate of rice.
  6. Is the customer in the restaurant already? Yes, He __________ in the restaurant now.
  7. What is our boss checking there? He _________________ the food
  8. What is he from? He ______________ from Johore
  9. Does he always arrive at this hour? Yes, He always____________ at this hour
  10. What else does the customer need ? She ______________another orange juice

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 present sentences about :

Restaurant activities

  1. (simple verb) Q : ________________________________________
  2. (simple verb) A : ________________________________________
  3. (simple verb) Q :________________________________________
  4. (simple verb) A : ________________________________________
  5. (cont verb) Q : __________________________________________
  6. (cont verb) A : __________________________________________
  7. (adjective) Q : __________________________________________
  8. (adjective) A : __________________________________________
  9. (prep / noun) Q : ________________________________________
  10. (prep / noun) A :_________________________________________

Sample Answers

Part 1 (Individual work)

Fill in the blanks with appropriate answer based on the verb or non-verb used in the questions

  1. What time does this restaurant open ? It opens at 6pm.
  2. What does this restaurant sell ? It sells oriental food.
  3. Where is the waiter going ? He is going to the kitchen.
  4. Is he happy to serve us? Yes, He is very happy to serve you Madam.
  5. What does the customer want ? He wants to order a plate of rice.
  6. Is the customer in the restaurant already? Yes, He is in the restaurant now.
  7. What is our boss checking there? He is checking the food
  8. What is he from? He is from Johore
  9. Does he always arrive at this hour? Yes, He always arrives at this hour
  10. What else does the customer need ? She needs another orange juice

Part 2 (Group Work)

Using subject He, She or Singular subject (eg : the customer), write 10 present sentences about :

Restaurant activities

  1. (simple verb) Q : What does this restaurant offer?
  2. (simple verb) A : It offers many types of food
  3. (simple verb) Q : What time does it open?
  4. (simple verb) A : It opens at 7 in the morning
  5. (cont verb) Q : Is your manager working today?
  6. (cont verb) A : Yes, he is working today
  7. (adjective) Q : Is this food nice?
  8. (adjective) A : Yes, it is very nice
  9. (prep / noun) Q : Is this food Malay?
  10. (prep / noun) A : No, It is Indian food

Conclusion

1. In Simple Present Tense

  • A Singular subject combines directly with a Simple Singular Verb, eg : He goes
  • In a Question, Use ‘does’ before a subject, followed by a simple verb, eg : Does he go?

2. In Present Continuous Tense

  • Singular Subject is used with ‘is’ followed by a continuous verb, eg : He is going
  • Plural Subject is used with are followed by a continuous verb, eg : You are going
  • The position of ‘is’ and ‘are’ are reversed in Question, eg : Are you going? Is he going?

3. In sentences using an adjective or preposition, the use of am and are is similar to continuous verb, eg : He is happy, He is here, Is he happy?, Is he here?

4. Common errors to avoid : He is go, He going, Is he go? Does he going? Does he happy?

Types of Food

Conversation

Apa khabar?
How are you?
aaa… baik
Fine
Ini restoren puan.. nama puan siapa?
This is your restaurant.. your name madam?
Hayaton
Puan, restoren ni apa ada jual? Restoren ni jual makanan apa?
Madam, this restaurant.. what does it sell? This restaurant sells what type of food?
Jual makan.. nasi campur, kuih.. jual karipap..
(We) sell.. rice buffet, cookies, (we) sell curry puff
Buka pukul berapa?
Opens what time?
Buka pukul lapan hingga tujuh petang
Opens at 8am until 7pm
Bagaimana dengan harga-harga.. puan?
What about the prices?..Madam?
Harga-harga..
The prices…
Dari antara berapa ringgit ke berapa ringgit?
From the range of how many ringgit to how many ringgit?
Nasi goreng tiga ringgit setengah (RM3 half ie RM3.50).. mee goreng empat ringgit (RM4).. air.. milo seringgit lima kupang (RM1.50)..
Fried rice three and a half (RM3.50).. fried noodles 4 ringgit.. drink milo one ringgit and five kupang (1 kupang = 10 sen)..
Ada jual kuih-kuih?
(Do you) sell cookies?
Ada..
Have (Yes, we do)
Di mana tu.?
Where is it?
Cheese cake..
Oh.. ada cheese cake juga..
Oh.. (you) have cheese cake
ok boleh tempah..
ok (you) can make an order..
ok terima kasih banyak..
ok thank you very much
terima kasih..
thank you

Restaurant Lesson3

Dialogue

Makan ada apa?
What food do you have?
Makan… goreng-goreng ada lah.. nasi ayam.. sup.. sup ayam..
Food.. fried items we have, chicken rice.. soup.. chicken soup
Sup ayam… lagi?
Chicken soup.. what else?
Kway teow sup, nasi beriani..
Rice noodle soup, beriani rice..
Nasi beriani..? ok.. bagi saya satu nasi beriani
Beriani rice? ok.. give me one beriani rice?
Nak bungkus ke nak makan sini?
Would you like to take away or eat here Sir?
Makan sini.. terima kasih..
Eat here.. Thank you

Lesson

1. Makan apa ada? = Food what have? or we can also ask :
Ada makanan apa? The word makan is short for makanan = food
Makan also means eat.
Makan apa = what food, again the position of interrogative attached to a noun is reversed

2. The word ‘goreng-goreng’ is a slang, meaning fried items. The actual translation of goreng is fried

3. Bagi saya = give me.. In Malay, it is not offensive not to use please = tolong, but it will be very polite to do so. The word ‘bagi’ is a little harsh, but it is widely used in replacement of ‘beri’ = give. ‘Beri’ is the official and polite word of Malay for ‘give’

4. Nak bungkus ke nak makan sini? – bungkus means pack
Nak is short of ‘hendak’
The hidden words : (Do you)
‘ke’ is short for ‘kah’ when used in the middle or end of a sentence.
‘Adakah’ is the official word to replace ‘do, does, did, is, are etc..’, but must be used at the start of a question
The actual sentence if used properly :
Encik hendak bungkus atau makan di sini?
Encik is a polite term used to addressed a man, Puan for married ladies, and ‘Cik’ for single ladies

Restaurant Lesson2

Dialogue

Buah-buahan jenis apa yang ada?
What type of fruits do you have?
Carrot, oren, apple, nenas, tembikai.. tomato
Carrot, orange, apple, pineapple, watermelon.. tomato
Berapa harga satu tembikai?
How much is the price for one watermelon?
Dua Ringgit
two Ringgit

Lesson

1. Buah-buahan jenis apa = fruit type what?
Reverse the positions of any noun used with an interrogative. We can also ask this way : Apa jenis buah-buahan? = what type of fruits? When the English sentence uses ‘of’ betwee 2 nouns, the pattern is the same in Malay, eg : The skin of the fruit = kulit buah., kulit = skin, buah = fruit. ‘The’ = itu, means ‘that’. Also, ‘of’ needs to be omitted
In Malay, the/that is translated to ‘itu’ only if it carries a meaning ‘that’

2. Berapa harga satu tembikai = How much price one watermelon?
One water melon = satu tembikai, when using a quantity with a noun, the pattern is similar to English

3. In the above dialogue, the hidden word is : a glass of = satu gelas. When a Malay says one watermelon in a restaurant, it really means a glass of watermelon.

Restaurant Lesson1

Dialogue

Minuman apa ada?
What drinks do you have?
Kita ada kopi, kita ada nescafe, kita ada jus…
We have coffee, we have nescafe, we have juice..
Buah-buahan ada?
Do you have fruits?
Ada.. buah-buahan ada..
Yes.. we have fruits

Lesson
1. If we translate ‘Minuman apa ada?’ to English, it becomes : Drink what have?. What drink = minuman apa, the position of an interrogative (ie what) must be reversed when used with a noun

2. The hidden words are : (do) and (you). Omit ‘do’ in English question when you translate it to Malay. It is very common for malays not to use ‘you’ when we talk to a person who is already a ‘you’

3. ‘Buah-buahan ada?’ = Fruit have?
The hidden words are (do) and (you). we can also ask this way :
Ada buah-buahan? = (Do you) have fruits?
Malays somehow like to place the interrogatives at the end of a sentence